IT Manager

Young Brothers LLC is seeking a motivated and skilled IT Manager to support daily IT operations. This role is responsible for coordinating infrastructure help desk and end-user support application support cybersecurity activities and business systems support. The IT Manager supervises help desk staff and assists in ensuring timely and effective resolution of technical issues across the organization.

Reporting to the Information Technology Director, this position supports the execution of established IT plans and priorities, helping maintain secure, stable, and reliable technology systems.

Essential Functions

Infrastructure Technology: Infrastructure Operations

• Support the ongoing maintenance, configuration, and optimization of the companys IT infrastructure, including networks, servers, systems, and software applications.
• Ensure the availability, performance, and security of IT assets.

Security and Compliance:

• Support the implementation of cybersecurity controls designed to protect sensitive information and systems.
• Assist in maintaining compliance with applicable industry regulations and standards, such as the National Institute of Standard and Technology (NIST), by following established policies and procedures.
• Participate in security assessments, audits, and vulnerability testing activities to help identify and remediate risks.
• Assist with incident response efforts for IT security or infrastructure events, including documentation, root cause analysis, support, and tracking corrective actions.

Data & AI Strategy:

• Work closely and collaborate with the IT Director to support the organizations data governance and AI integration strategy, ensuring accuracy, security, compliance, and responsible use.
• Cloud Computing:
• Support administration of cloud platforms, as directed (e.g., AWS, Azure, etc.), to enhance scalability, flexibility, and cost-effectiveness.
• Migrate on-premises workloads to the cloud and leverage cloud-native technologies to modernize IT infrastructure.

Team Leadership:

• Supervise and mentor a team of IT Service desk and system engineering staff, providing guidance, support, and professional development opportunities.
• Foster a collaborative and innovative work environment that encourages continuous learning and improvement.

Vendor and Asset Coordination:

• Coordinate with vendors for routine service requests and issue resolution.
• Maintain IT inventory records and assist with tracking hardware and software assets.

Budgeting and Cost Control:

• Assist in budget planning and cost tracking.
• Monitor expenditures and provide reporting to ensure alignment with approved budget.

Help Desk Support:

• Supervise the help desk team and provide technical support and troubleshooting assistance to end-users, ensuring prompt resolution of IT-related issues.
• Maintain IT policies, procedures, and documentation to streamline support processes.
• Manage on-call rotation with the IT team and are required to be on call in a rotating schedule.

Disaster Recovery and Business Continuity:

• Support the development and testing of disaster recovery and business continuity procedures to minimize downtime and mitigate risks to the organizations IT infrastructure and operations.

Change Management:

• Enforce change management processes for IT systems and infrastructure.

Leadership

Lead activities assigned by the IT Director and/or projects to improve IT infrastructure and business systems and develop new or enhanced business applications and data systems.

Be a leader for "Speak Up," including encouraging peers and staff to exhibit a safe and ethical culture. Understands and complies with Company policies and procedures, including but not limited to EEO, Non-Discrimination, Harassment, and Saltchuk Code of Ethical Business Conduct.

Effectively communicate regional and departmental goals and objectives. Provide direction and leadership to achieve company Core Values, Mission, and Safety Vision.

Other Duties

• Occasional travel required to outer islands for support to Port locations.
• Occasional travel outside Hawaii may be required for training and/or meetings.
• Required to be on call for after-hours help desk support in a rotating schedule.
• Performs other duties as assigned.

Knowledge, Skills, and Abilities

• Strong technical expertise in networking, systems administration, cybersecurity, and cloud computing.
• Excellent communication and interpersonal skills.
• Ability to effectively collaborate with cross-functional teams and stakeholders at all levels of the organization.
• Strategic thinker with the ability to translate business needs into actionable IT initiatives.
• Solid understanding of IT governance, risk management, and compliance frameworks (e.g., ISO 27001, NIST, CMMC).
• Strong understanding of data management practices, including SQL, ETL processes, and data-warehouse concepts, ability to guide teams in implementing data pipelines and using tools such as Microsoft Fabric for analytics and reporting.
• Professional certifications (e.g., CISSP, PMP, AWS, Azure) are preferred.
• Commitment to continuous learning and professional development in the field of information technology.

Minimum Qualifications

• Bachelors degree in Business Administration or Management Information Systems.
• 5-10 years of IT management roles experience in the Marine industry is a plus.

Working Conditions

• Work is mostly performed in a 24/7/365-day office environment, sitting at a desk using a computer keyboard and telephone.
• May be required to work extended hours as needed to implement new production application systems and supporting infrastructure and to resolve complications with the same.
• Regular and predictable attendance is a requirement.
• Physical and mental demands include typical computer-related noise levels, paper and equipment generated dust, exposure to video display terminals, and moderate lifting up to 25lbs.

Position Content

• This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills, working conditions associated with the position.
• While it is intended to accurately reflect the position activities and requirements, these requirements may change at any time with or without notice.
• Management reserves the right to modify, add, or remove duties and assign other duties as necessary.

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