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IT Manager I

Boston Children's Hospital

Boston, MA

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JOB DETAILS
SKILLS
Business Plan, Capacity Management, Career Development, Cloud Computing, Computer Programming, Computer Science, Continuous Improvement, Cross-Functional, Establish Priorities, Hospital, Leadership, Management of Information Systems/Technology (MIS), Operations, Operations Processes, People Management, Performance Analysis, Performance Reviews, Problem Solving Skills, Procedure Development, Procedure Implementation, Process Improvement, Production Support, Regulatory Compliance, Reporting Skills, Resolve Customer Issues, Resource Utilization, Software Administration, Staff Training, Status Reports, Strategic Planning, Systems Administration/Management, Team Building, Team Lead/Manager, Technical Leadership, Technical Training, Time Management, Vendor/Supplier Management
LOCATION
Boston, MA
POSTED
30+ days ago
Position Summary
Overseeing and managing technical IT staff, manages on-premises and cloud-based server environments, and ensures alignment with business, security, and compliance requirements. Core responsibilities encompass strategic and capacity planning, team leadership, systems management, performance monitoring, vendor management, and process improvement initiatives. In addition to technical leadership, this role is responsible for setting priorities, optimizing resource utilization, fostering team development, and partnering with cross-functional teams to support enterprise projects, infrastructure modernization initiatives, and continuous improvement efforts.

Key Responsibilities
  • Leads team and schedules day-to-day activities. Provides work direction, career development and performance reviews. Responsible for staffing during normal hours.
  • Leads team in administration and processing of all problems. Ensures that issues are responded to and resolved appropriately in a timely manner.
  • Resolves the more complex problems, escalated by staff and provides direct assistance to end user. Functions as a liaison to other Hospital groups for ISD staff, when needed.
  • Recommends and implements procedural changes and improvements to the ever-changing technological environment making it more efficient and responsive to end-user needs.
  • Provides status reports and feedback to management. Interacts closely with other Hospital departments to better serve the end user community.
  • Demonstrates and maintains a broad in-depth knowledge of supported software, related system requirements. Recommends new technology as appropriate.
  • Trains new staff in daily operations and procedures of the department. Participates in and helps coordinates end-user trainings. Schedules staff for appropriate trainings.

Knowledge and Skills
  • Coordinates and supervises the daily activities of a support, production, or operations teams
  • Sets priorities for the team to ensure task completion; coordinates work activities with other supervisors
  • Decisions and problem-solving are guided by policies, procedures, and business plan; receives guidance and oversight from manager
  • Typically, does not spend more than 20% of time performing the work supervised

Education
  • Bachelor's Degree- Computer Science Programming
Experience
  • 3 years of managing people/leadership experience
  •  5-10 years of total IT experiences

About the Company

B

Boston Children's Hospital

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