IT Manager I (MMS Production Support Manager) / 61047862

IT Manager I (MMS Production Support Manager) / 61047862

Salary

$79,600.00 - $81,707.00 Annually

Location

Richland County, SC

Job Type

FTE - Full-Time

Job Number

189923

Agency

Department of Health and Human Services

Division

Bureau of Medicaid Systems

Opening Date

06/29/2026

Closing Date

7/6/2026 11:59 PM Eastern

Class Code:

AM55

Position Number:

61047862

Normal Work Schedule:

Monday - Friday (8:30 - 5:00)

Pay Grade

TEC07

Hiring Range - Min.

$79,600.00

Hiring Range - Max.

$81,707.00

EEO Statement

Equal Opportunity Employer

Agency Specific Application Procedures:

Failure to provide detailed and complete information may result in your application not being referred.

Veteran Preference Statement

South Carolina is making our Veterans a priority for employment in state agencies and institutions.

• Description
• Benefits
• Questions

Job Responsibilities

The Agencys mission is to be boldly innovative in improving the health and quality of life for South Carolinians.

This is position is located in Bureau of Medicaid Systems, Richland County.

This is an in-office role and not a telecommute or remote position.

Are you the One? We are looking for an IT Manager I (MMS Production Support Manager) who serves as the Member Management Systems (MMS) Production Support Manager, under general supervision by the Operations Manager for the Bureau of Medicaid Systems. Manages the MMS Production Support team, responsible for operational oversight and support of the current and legacy member management systems including job schedule monitoring and oversight, data requests and reporting, release management, access management, stakeholder communications, incident management, and issue management. Coordinates and collaborates with the MMS vendors and business areas to ensure MMS processes are documented and executed consistently.

• Serves as the Production Support Manager for MMS. As such, is responsible for coordinating and overseeing production support activities for the current MMS, legacy MEDS, and related systems including the MMS Citizen Portal, MMS Worker Portal, Person Composite Service, and public-facing MMS Quick Tools. Ensures Incident and Issue Management processes are defined and consistently followed. Ensures sufficient resolution for all MMS Production issues and incidents. Monitors and contributes to Release Management activities and ensures pre-implementation planning and post-implementation activities and monitoring take place. Maintains, oversees, and carries out Access Management documentation and processes, including user role configurations/specifications; reviews and audits user access and access requests. Acts as primary backup for the Operations Manager for items related to MMS, MEDS, and related systems/components.
• Manages and, as necessary, hires and trains staff responsible for MMS Production Support functions; responsible for articulating team goals and objectives, ensuring sufficient training for team to carry out necessary functions, and communicating strategy for success to team members.
• Identifies internal and external stakeholders for MMS and related systems. Ensures sufficient stakeholder communications around upcoming system changes, incidents and issues, outages, etc. Maintains stakeholder register.
• Performs fundamental supervisory and leadership functions in accordance with Department policies and procedures, best practices and Federal and State rules and regulations, especially with regard to Equal Employment Opportunity Commission (EEOC) standards. Maintains an effective organizational team and motivates staff to accomplish mission critical operations and objectives. Promotes workforce engagement.
• Participates in relevant professional development activities.
• Performs other duties as assigned.

The South Carolina Department of Health and Human Services offers an exceptional benefits package for FTE and TGE positions that includes:

• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children.
• 15 days annual (vacation) leave per year.
• 15 days sick leave per year.
• 13 paid holidays.
• State Retirement Plan and Deferred Compensation Programs.
• Participates in relevant professional development activities.

Minimum and Additional Requirements

A bachelors degree in communications, business administration, information technology, mathematics, statistics, management information science or a related field and experience in telecommunications, data processing and/or information technology.

Preferred: Prior experience with Medicaid Eligibility and/or Medicaid Member Management processes, procedures, and functions. Experience with IT Operations including Incident and Issue Management. Experience monitoring vendor teams who provide 24/7/365 support.

Additional Requirements:

• Valid drivers license.
• Occasional overnight travel
• Overtime and/or weekend work with Deputy approval.
• Sitting or standing for long periods of time.
• Lifting requirements: 20 lbs.
• In-office role.

Preferred Qualifications

• Knowledge of the principles and techniques of planning programs and work activities in an information technology environment.
• Ability to plan and supervise the implementation of short- and long-range information technology-based activities and objectives.
• Ability to plan, organize, direct, and review the work of technical personnel.
• Ability to establish and maintain working relationships with users, technical staff, management, vendors, and others.
• Knowledge of the needs and priorities of the agency.

Additional Comments

Please complete the State application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position. Supplemental questions are considered part of your official application for qualification purpose. All applicants must apply online. All correspondence from the Office of Human Resources will go through electronic mail.

The South Carolina Department of Health and Human Services is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions, including but not limited to lactation), national origin, age (40 or older), disability or genetic information.

Benefits for State Employees

The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.

Insurance Benefits

Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.

Retirement Benefits

State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.

Workplace Benefits

State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.

Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.

01

The responses you provide to these Supplemental Questions will be used in combination with your application to determine whether you meet the minimum qualification requirements. Please, thoroughly complete the Education and Work Experience sections of your application and the Supplemental Questions. Failure to provide detailed and complete information will result in your application being rejected. Any misrepresentation or omissions will result in your disqualification from employment and/or termination. You may not submit resumes in lieu of filling out the application or answering the Supplemental Questions. I acknowledge that I have read, understand, and agree with the above.

• Yes
• No

02

The established hiring range for this position is $79,600 to $81,707. Do you accept this range?

• Yes
• No

03

Do you have a bachelors degree in communications, business administration, information technology, mathematics, statistics, management information science or a related field?

• Yes
• No

04

Do you have experience in telecommunications, data processing and/or information technology?

• Yes
• No

05

Do you have a valid drivers license? If yes, please provide your drivers license number and state of issuance.

06

Do you wish to claim Veteran Preference? If yes, you must submit a copy of your DD214 Form with your job application in order to qualify and claim this preference.

• Yes
• No

07

How did you hear about this career opportunity?

Required Question

Employer State of South Carolina

Agency Department of Health and Human Services Address 1801 Main Street, Suite 224

Columbia, South Carolina, 29201

Phone 803-898-2670

The language used in this document does not create an employment contract between the employee and the agency. This document does not create any contractual rights or entitlements. The agency reserves the right to revise the content of this document, in whole or in part. No promises or assurances, whether written or oral, which are contrary to or inconsistent with the terms of this paragraph create any contract of employment.