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IT Manager

Presales Leader LLC
  • Lancaster, Pennsylvania
  • Quick Apply
2 days ago

Job Description

IT MANAGER
Job Description:
Technology Leader Companies · Lancaster, PA

Company Overview:
Technology Leader Companies is a Lancaster, Pennsylvania-based professional services organization operating through three specialized subsidiaries: Business Consulting Leader, Presales Leader, and Product Marketing Leader (operating in market as Full Stack Marketing). Business Consulting Leader provides Acumatica ERP implementation and optimization consulting; Presales Leader provides subscription-based presales support; and Product Marketing Leader/Full Stack Marketing provides outsourced marketing services — all primarily serving Acumatica resellers, VARs, and ISVs.

Position Summary:
Technology Leader Companies is hiring a full-time IT Manager to bring in-house ownership of the infrastructure, security, and technology support currently handled on an ad hoc basis internally. This is a hands-on, full-ownership role: the IT Manager will manage our server environment, administer our core productivity and security platforms, support end users, and build out the security and operational practices (backup/DR, patch management, endpoint protection, awareness training) we don't yet have in place.

Key Responsibilities:
Server & Infrastructure Management:
  • Own day-to-day management of our 6 Windows Server / SQL Server instances (currently hosted with Liquid Web), including our production. Acumatica environment and separate demo/sandbox environments.
  • Establish and maintain a patch management cadence for OS and SQL Server updates.
  • Design and maintain backup and disaster recovery procedures, with defined recovery time/point objectives (RTO/RPO) at minimum for production systems.
  • Own SSL/TLS certificate lifecycle management across all company domains and servers (currently issued through GoDaddy and renewed manually) — eliminate reliance on manual renewal.
  • Evaluate and recommend hosting strategy (continue with current provider vs. alternatives) as the environment grows.

ERP Administration and Management:
  • Operate as our Acumatica System Administrator to support internal IT projects, upgrades, etc.
  • Help generate reports, dashboards, and integrations as requested by the leadership team.

Productivity & Identity Platform Administration:
  • Administer Microsoft 365 and Google Workspace: user provisioning/deprovisioning, security configuration, MFA/conditional access enforcement.
  • Periodically review license utilization and recommend consolidation opportunities across our dual Microsoft/Google environment.

Security & Endpoint Management:
  • Deploy and manage business-grade endpoint protection (antivirus/anti-malware) and VPN across all company devices.
  • Administer enterprise password management across the organization.
  • Build and maintain a cybersecurity awareness training program for all staff
  • Evaluate and, subject to budget approval, implement endpoint detection & response (EDR/XDR) and/or outsourced SOC monitoring.

AI & Productivity Tooling:
  • Administer business-tier AI tooling subscriptions including license provisioning and usage governance.
  • Evaluate new AI/productivity tools as requested by leadership and manage the resulting vendor relationships.

Help Desk & Vendor Management:
  • Serve as the primary point of contact for internal IT support requests; establish a lightweight ticketing process and informal response-time targets.
  • Own relationships with technology vendors (hosting, SaaS subscriptions, hardware suppliers) including renewals, negotiations, and invoice review.
  • Maintain an accurate inventory of company software licenses, hardware assets, and vendor contracts.

Required Qualifications:
  • 3+ years of hands-on experience administering Windows Server and Microsoft SQL Server environments.
  • Demonstrated experience administering Microsoft 365 and/or Google Workspace at the tenant/admin level.
  • Working knowledge of endpoint security tools (antivirus/EDR), VPN technologies, and password management platforms.
  • Practical understanding of backup/disaster recovery design and patch management practices.
  • Comfortable being the sole in-house IT resource — strong troubleshooting skills and ability to prioritize independently.
  • Clear, professional communication skills for supporting non-technical end users.

Preferred Qualifications:
  • Experience with Acumatica or another mid-market ERP platform.
  • Experience managing SSL/TLS certificates and domain administration (e.g., GoDaddy).
  • Security certification (e.g., CompTIA Security+, CySA+) or willingness to obtain one.
  • Prior experience at a managed service provider (MSP) or as a sole IT generalist for a small/mid-size company.
  • Familiarity with AI productivity tools (Claude, ChatGPT, Fathom, etc.) and associated data governance considerations.

Success Metrics (First-Year):
  • Documented, tested backup/DR plan in place for all production systems.
  • Fleet-wide endpoint protection and VPN deployed.
  • Zero SSL certificate lapses; automated renewal/alerting process in place.
  • Cybersecurity awareness training program launched company-wide.
  • Documented patch management cadence with tracked compliance rate.

Numbers & Facts

LocationLancaster, Pennsylvania

Skills

  • Anti-Virus Softwareunmatched
  • Antivirusunmatched
  • Artificial Intelligence (AI)unmatched
  • Budgetingunmatched
  • Business Administrationunmatched
  • Business Operationsunmatched
  • Cadenceunmatched
  • Communication Skillsunmatched
  • CompTIA Security+unmatched
  • Consultingunmatched
  • Data Recoveryunmatched
  • Digital Certificatesunmatched
  • Disaster Recoveryunmatched
  • ERP (Enterprise Resource Planning)unmatched
  • Endpoint Securityunmatched
  • Establish Prioritiesunmatched
  • Help Deskunmatched
  • IT Service Management (ITSM)unmatched
  • Identify Issuesunmatched
  • Information Systems/Technology IS/IT Administrationunmatched
  • Internet Securityunmatched
  • Inventory Managementunmatched
  • Leadershipunmatched
  • Machine Toolunmatched
  • Maintain Complianceunmatched
  • Malwareunmatched
  • Management of Information Systems/Technology (MIS)unmatched
  • Marketingunmatched
  • Metricsunmatched
  • Microsoft Product Familyunmatched
  • Microsoft SQL Serverunmatched
  • Microsoft Windows Operating Systemunmatched
  • Microsoft Windows Serverunmatched
  • Microsoft Windows System Administrationunmatched
  • Negotiation Skillsunmatched
  • Operating Systemsunmatched
  • Outsourcingunmatched
  • Pre-Salesunmatched
  • Product Demonstrationunmatched
  • Product Marketingunmatched
  • Production Systemsunmatched
  • Professional Servicesunmatched
  • Registered Training Organisation (RTO)unmatched
  • Reporting Dashboardsunmatched
  • Reporting Skillsunmatched
  • Reseller Channelunmatched
  • SQL (Structured Query Language)unmatched
  • SSL-TLS (Secure Socket Layer - Transport Layer Security)unmatched
  • Security Infrastructureunmatched
  • Software Licensesunmatched
  • Software Patchesunmatched
  • Software as a Service (SaaS)unmatched
  • Supplier Relationship Management (SRM)unmatched
  • Systems Administration/Managementunmatched
  • Technical Leadershipunmatched
  • Technical Supportunmatched
  • Training Programunmatched
  • VPN (Virtual Private Network)unmatched
  • Value-Added Resellers (VAR)unmatched
  • Vehicle Fleetsunmatched
  • Vendor/Supplier Managementunmatched
  • Vendor/Supplier Relationsunmatched

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