IT Manager

IT System Administrator

This is a very hands on position in which the successful candidate is responsible for co-managing of the IT infrastructure among various offices in North America and Europe, including but not limited to administering, maintaining and securing all networks, hardware, software, database, and information systems. This position has partial responsibility for implementing new technologies to enhance the long-term operational and strategic goals of the company.

Job Duties and Responsibilities:

• Responsible for daily health check, monitoring, and security of internal environment including virtual hosts, application, mail and database servers, network switches and firewalls, remote access VPN, and users.
• Administration and maintenance of Domain, Exchange, SQL and Application servers. Monitor daily performance and applies changes to improve performance.
• Accountable for the internal help desk and ticket triage and responds to escalated help desk issues.
• Accountable for maintaining up to date virus definitions on and scanning of all internal devices
• Systems administration using Group Policy, Active Directory, and other Windows Administrative features
• Oversee the administration of the company's WAN, WLAN, Wi-Fi networks and remote access.
• Maintain and monitor company's backup on premise and offsite
• Support key applications for company and learn to enhance features using proprietary tools for better usability
• Manage IT on-boarding procedures and oversee all aspects to provide end users a smooth transition
• Manage projects within deadlines and provides weekly project status reports to manager
• Manage company assets and inventory accurately and provide bi-annual reports to management
• Ensure all IT SOPs are up to date and readily available for all staff and employees
• Provides "on call" (after hours, weekend and holiday) support as needed.
• Performs all other duties as requested.

Hiring Requirements (Education, experience, certifications, etc.) Must Have:

• Experience of 5+ years in Windows platform (Server and Client-side)
• Experience of 3+ years in Miraki or similar networking appliances (firewalls, routers, switches, etc.) is required

Hiring Preferences:

• Solid knowledge & experience with Windows Server, Active Directory, DNS, DHCP, and LDAP
• Solid knowledge & experience with Microsoft 365
• Experience with commercial Wi-Fi networks

Skills, Knowledge, Abilities:

• Knowledge of computer network architecture
• Knowledge of computer operating systems
• Knowledge of computer hardware
• Knowledge of computer software
• Knowledge of network security
• Skills in troubleshooting
• Skills in problem solving
• Skills in logic and critical thinking
• Strong technical aptitude and ability to research and solve complex issues independently
• Good written communication skills
• Good listening skills
• Good verbal communication skills
• Good interpersonal skills
• Service oriented
• Patient
• Strong attention to detail
• Skills in manual dexterity
• Skills in mathematics
• Skills in time management
• Good leadership skills

Physical Requirements:

• Ability to stand for long periods of time
• Ability to bend, squat or climb
• Ability to lift 50 pounds

Performance Standards:

• Consistently demonstrate a dedication to cost-effective information processing
• Improves company's productivity, efficiencies and profits through technology
• Configures user profile in accordance with established standards
• Applies proper network security
• Network available 24/7/365