IT Manager

Are you looking to make a difference in patients’ lives with a company that values your expertise? Join us in our mission of delivering compassionate healthcare where it matters most –at home.

Pinnacle Home Care, Florida’s largest independent Medicare-certified home health provider, has been delivering high-quality, patient-centered care for over two decades, and we’re looking for an IT Manager to join our award-winning team.

Key Responsibilities

• Supporting a portfolio of strategic projects and initiatives, including operational improvements, software/system deployments, and technology projects across all organizational areas.
• Working with senior leadership on long-range plans that support the company’s vision and strategy.
• Providing cross-functional teams with project expertise, direction, and oversight.
• Prioritizing programs and projects based on changing needs, resource capacity constraints, and dependencies, and portfolio risk exposure.
• Continually working with the team to improve and adapt the current project and governance methodology to meet the company’s changing needs.
• Working with the VP of Technology, the incumbent will communicate the PMO vision to the company.
• Lead the analysis, selection, and roll-out of PMO tools that enable the integrated delivery model.
• Provide the necessary training and facilitating skills to drive transformation activities and ensure long-term adoption.
• Establish and build a project management information system (PMIS), including documenting all charters, risk plans, comms plans, training plans, key decisions, and project schedules.
• Own project schedules and dashboards within Smartsheet, Pinnacle’s current project schedule platform.
• Plan and deliver allocated product launches end-to-end.
• Ensure functional area deliverables are understood, cross-functionally aligned, and that execution and timelines are on track.
• Bring a deep background in Portfolio, Program & Project management.
• Leads project quality and lessons-learned functions to mitigate and address project delivery challenges in support of continuous improvement efforts.
• Prepares regular, thorough, and articulate executive summaries for senior leadership on project and team performance.
• Ensures adherence to practices, procedures, precedents, policy, and Executive Leadership direction.

Why Choose Pinnacle?

• Personalized, One-on-One Care: Help patients heal and regain their independence by delivering individualized care in the comfort of their homes.
• Growth & Stability: Over two decades as Florida’s largest independent home health agency.
• Ongoing Professional Development: Free Continuing Education Units (CEUs) to support licensure and career advancement.
• Competitive Benefits & Perks: Including an employee referral program where you can earn rewards.
• Recognized Excellence: Ranked as a USA Today Top Workplace.
• Flexible Scheduling: Enjoy a schedule that aligns with your personal priorities.
• Supportive & Fun Culture: Join a collaborative, forward-thinking team that values both professional excellence and personal fulfillment.

Pinnacle promotes an inclusive environment and is an equal opportunity employer. We prohibit discrimination or harassment based on race, religion, age, gender, national origin, disability, veteran status, or other legally protected characteristics.

Be part of a company that empowers clinicians to make a difference in the lives of over 10,000 patients across Florida every day. Apply now!

Requirements:

Qualifications

• At least 5 years of IT experience, including managing teams responsible for desktop support and help desk operations, architecture design and deployment, systems lifecycle management, and infrastructure planning and operations.
• At least 5 years of IT experience in areas such as IT infrastructure components, including Windows Active Directory, server administration & management, telecom services, VPN services, Azure services, Microsoft 365, Cisco/Meraki network, VM and Hyper V, Microsoft Intune, APIs, and other web-enabled applications.
• Understanding of ITIL practices.
• Ability to manage internal and external projects from inception to completion.
• Expertise in setting and managing customer expectations.
• Skill in conceptualizing creative solutions, documenting them, and presenting them to senior management.
• Strong knowledge and understanding of business needs with the ability to establish and maintain a high level of customer trust and confidence.
• Ability to develop and deliver projects on time using leading-edge technologies in waterfall project management.
• Experience implementing software packages and collaborating with vendors.
• Excellent oral and written communication skills.
• Appropriate Microsoft and Cisco certifications.
•  Microsoft 365 telecom services experience a plus.
• Data Lake experience a plus.
• HIPAA Security experience a plus.
• Outstanding organization skills and meticulous follow-up and follow-through approach to managing daily tasks.