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IT Manager

Synergy Staffing Inc

Pittsburgh, PA

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JOB DETAILS
SKILLS
Application Programming Interface (API), Business Solutions, Communication Skills, Cross-Functional, Customer Relationship Management (CRM), Customer Support/Service, ERP (Enterprise Resource Planning), Identity Data Management, Information Technology & Information Systems, Infrastructure as a Service (IaaS), Internet Security, Leadership, Logistics, Management of Information Systems/Technology (MIS), Mentoring, Microsoft Product Family, Microsoft SQL Server, On Call, Operations Processes, Organizational Skills, Performance Reviews, Peripheral Hardware, Project Execution, Project Schedule, Project/Program Management, Requirements Management, Risk Management, SQL Databases, Security Monitoring, Security Protocols, Software as a Service (SaaS), Strategic Planning, Supply Chain, Team Lead/Manager, Trucking, Vendor/Supplier Evaluation, Willing to Travel
LOCATION
Pittsburgh, PA
POSTED
30+ days ago
The IT Manager plays a critical role in delivering, supporting, and optimizing technology systems. This position oversees business applications, service desk, internal development initiatives, while managing a cross-functional technical team. Will also serves as the project execution lead for major IT/OT and digital transformation projects and collaborates closely with business units, including the Director of Information Technology.

Responsibilities
  • Lead execution of technology projects aligned with strategic initiatives set by the CTO.
  • Serve as a point of contact for technology requests & escalations across departments.
  • Oversee planning, delivery, and tracking of cross-functional IT and IT/OT projects.
  • Maintain project schedules, mitigate risks, and coordinate across internal stakeholders.
  • Support innovative initiatives in collaboration with the Airoverse Business Unit and Director of Operational Efficiency.
  • Ensure system uptime and reduced ticket volume across user services
  • Direct the support and maintenance of business-critical applications.
  • Manage workload, mentoring, and performance reviews for direct reports.
  • Oversee service desk workflows and advanced support escalation processes.
  • Oversee Cyber Security operations and escalation processes.
  • Evaluate vendor performance and ensure alignment with service level expectations.
  • Engage with stakeholders from both IT and OT sides, including management, operations, engineering, and external vendors, to gather requirements and ensure alignment with organizational goals.
  • Act as a liaison between IT and OT teams, translating technical requirements and ensuring clear communication.
  • Conduct meetings to discuss project goals, timelines, and challenges with stakeholders.

PositionRequirements

  • Experience in Logistics, Supply Chain, and/or Trucking
  • Experience with Microsoft (company is a 100% Microsoft shop)
  • Experience with Microsoft SQL Server Database
  • 6+ years of experience in IT operations, systems, or applications management
  • 1+ years in a leadership or team management role
  • Strong project management and cross-functional coordination skills
  • Experience with enterprise platforms (ERP, CPQ, CRM, WMS, or similar)
  • Solid understanding of infrastructure, cloud services, and security protocols
  • Experience with GenAI platforms, SaaS integrations, or API architecture
  • Ability to work across departments & translate business needs into technical solutions
  • Hands-on knowledge of system monitoring, identity management, or networking tools
  • Other duties as assigned.

WorkConditions

  • On-call availability when needed.
  • Travel could be required at times
  • Occasional inspection of cables in floors and ceilings.
  • Lifting and transporting moderately heavy objects, such as computers, devices, and peripherals.

About the Company

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Synergy Staffing Inc

We are a staffing company dedicated in placing quality candidates within our network of companies. We are unique and far different from most staffing companies. All Jobs posted on our sites are for immediate direct hire and we also hire on behalf of our clients. This eliminates steps in the hiring process and gets you to work faster!

COMPANY SIZE
1 to 9 employees
INDUSTRY
Financial Services
WEBSITE
http://www.synergystaffing.net

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