Our client runs a multi-location operation and is adding a hands-on technology leader to keep its site systems running and improve them over time. This role sits between the IT team and the people who work at the locations. You'll lead a small support team and still get your hands dirty when a site is down.
What you'll work on
Lead and develop a team of IT support staff. Set priorities, coach on troubleshooting, and keep response times tight.
Be the escalation point for site technology issues: POS, payment devices, local networks, and the applications on-site managers use every day.
Keep transaction data flowing cleanly from the locations to the back-office and reporting systems.
Plan and run technology projects: new installs, hardware refreshes, software rollouts, and configuration changes.
Own day-to-day relationships with technology providers and hold them to their commitments.
Partner with operations leaders to find friction in daily workflows and fix it with better tools or configuration.
Maintain security and PCI practices across site environments.
Travel to locations for installations, site issues, and hands-on support.
What you bring
5+ years in IT supporting multi-site retail, hospitality, or service environments, with a heavy POS component.
Deep familiarity with commercial POS platforms and the hardware, networking, and integrations behind them.
Experience leading or mentoring technical support staff.
Comfort managing vendors and troubleshooting across multiple parties.
Working knowledge of payment processing and PCI requirements.
The ability to juggle live support and project work without dropping either.
Willingness to travel to company locations as needed.
A degree in IT or computer science is preferred. Equivalent experience is fine.
Numbers & Facts
Location
Dallas, TX
Skills
Coachingunmatched
Computer Scienceunmatched
Data Cleaningunmatched
Establish Prioritiesunmatched
Hardware Installationunmatched
Identify Issuesunmatched
Information Technology & Information Systemsunmatched
Leadershipunmatched
Management of Information Systems/Technology (MIS)unmatched
Mentoringunmatched
Network Integrationunmatched
PCIunmatched
Payment Processingunmatched
Retailunmatched
Software Configuration Managementunmatched
Technical Leadershipunmatched
Technical Supportunmatched
Travel Industryunmatched
Vendor/Supplier Managementunmatched
Willing to Travelunmatched
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