Best Practices, Cloud Computing, Coaching, Computer Maintenance, Consulting, Data Recovery, DevOps, Disaster Recovery, Endpoint Security, Help Desk, Identity Data Management, Industry Standards, Information/Data Security (InfoSec), Internet Security, Management of Information Systems/Technology (MIS), Network System Hardware, Operations Management, Pager, Policy Implementation, Problem Solving Skills, Regulations, Risk, Risk Management, Security Information and Event Management (SIEM), Security Monitoring, Server Hardware, Systems Administration/Management, Team Lead/Manager, Workplace Issues
IT Manager, Risk & Operations
Cleveland, OH
Job Summary
The Manager of IT Operations & Risk is responsible for leading the infrastructure team, providing direction and guidance to the team, including System Administrators, DevOps Engineers, and Help Desk Technicians. This role ensures the stability, security, and performance of the company's internal technology environment, including hardware, networking, and cloud services.
Essential Responsibilities
- Develop and implement IT policy and best practice guidelines for the department
- Coach, develop, and provide direction to infrastructure team members via one-on-one and departmental meetings
- Lead the Help Desk function to ensure employee technical issues are resolved promptly and that service level standards are met
- Participate in a pager duty rotation to provide after-hours support for critical system outages and urgent technological matters.
- Oversee the design, implementation, and maintenance of all company hardware, servers, and networking equipment
- Implement and monitor cybersecurity protocols (including awareness training), backups, and disaster recovery plans to protect company data and ensure business continuity
- Oversee security tools such as SIEM, endpoint protection, and identity management
- Lead the preparation, coordination, and execution of SOC audits (such as SOC 2) and other regulatory assessments to ensure the organization meets industry security standards
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