IT Manager / Software Application Analyst
Location: On-site - Kenosha, WI
Schedule: On-site during business hours; remote/on-call after hours
Support Model: Participates in 24/7/365 coverage
Clearance: Must meet FBI CJIS Security Policy requirements
Role Summary
• Leads all IT operations for Kenosha Joint Services, ensuring availability,
security, and performance of mission-critical systems, standard systems, and
infrastructure. Oversees vendor relationships, project management, and
compliance.
Key Responsibilities
• Provide on-site leadership during normal business hours and remote/on-call
support after hours.
• Oversee support for mission-critical systems including CAD, LERMS, Jail,
Mobile, and TIME System.
• Oversee support for standard systems including ERP, Office 365, scheduling,
evidence, fleet, and other applications.
• Manage workstation and user support including imaging, installation,
patching, antivirus, break/fix, and inventory.
• Oversee server administration including Microsoft/Linux servers, updates,
permissions, and security.
• Oversee network operations including 24×7 monitoring, firewalls, VPN,
antivirus, and connectivity.
• Oversee backup and recovery operations including data restoration and email
recovery.
• Coordinate maintenance of system interfaces across multiple applications and
external systems.
• Lead annual assessment and inventory reporting.
• Oversee equipment lifecycle management including procurement, tracking,
and warranty management.
• Oversee helpdesk operations, ticketing workflows, and reporting.
• Ensure cybersecurity compliance, MFA management, and participation in CJIS
audits.
• Attend required monthly meetings and participate in annual budget planning.
• Manage vendor relationships and support automation scripting initiatives.
• Ensure compliance with response time requirements for all priority levels.
• Required Skills
• IT leadership in 24/7 public safety or government environments
• Strong knowledge of servers, networks, cybersecurity, and enterprise
applications
• Experience with mission-critical systems
• Excellent communication and vendor management
Required Qualifications
• 5+ years of IT management or senior systems/application administration
experience.
• Strong understanding of enterprise IT environments (servers, networks,
cybersecurity).
• Experience supporting public safety systems (CAD, LERMS, Jail, Mobile)
preferred.
• Familiarity with CJIS Security Policy or willingness to obtain certification.
• Excellent communication, leadership, and vendor-management skills.
Preferred Qualifications
• Experience with Tyler Public Safety Software Suite.
• Background in government, law enforcement, or 24/7 operational
environments.