IT Manager, Target Ecommerce

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!

For more information about our benefits, see below!

Overview

The IT Manager owns the company"s technology infrastructure, e-commerce platform, systems security, and day-to-day technical operations. This role manages the hands-on technical execution of the Magento 2 e-commerce platform, fulfillment and inventory systems, telecom/network infrastructure, cybersecurity and compliance programs, and leads the internal IT team and outsourced IT support vendor - ensuring the company"s technology is reliable, secure, and scalable.

Duties & Responsibilities

Technology Strategy & Infrastructure

• Lead technology strategy and roadmap for infrastructure, software applications, and security measures, in alignment with company goals.
• Identify and evaluate emerging technologies and tools to improve business processes and e-commerce operations.
• Oversee the collection, analysis, and interpretation of technical/operational data to inform business decisions.
• Assess the technical viability of new business opportunities and ensure IT infrastructure can support them; conduct technical due diligence on potential technology partners and vendors.
• Manage technology spend to identify cost-saving opportunities

E-Commerce Platform Management (Magento 2)

• Manage the Magento 2 platform, ensuring stability, scalability, and security.
• Implement and manage Magento 2 extensions/plugins; partner with vendors to optimize UX, checkout, and conversion.
• Monitor website traffic, user behavior, and conversion rates; implement site changes to support marketing campaigns and promotions.
• Troubleshoot and resolve technical issues, including performance, bugs, and compatibility problems.
• Manage regular PCI audits and ADA compliance for the website.
• Manage the third-party hosting platform (Adobe) to ensure performance, stability, and minimal downtime.
• Maintain and update fraud detection systems (Authorize.net, Signifyd, Magento 2) and develop new strategies to counter evolving fraud tactics.
• Provide technical support and training to internal users on new and changed features.

Inventory & Fulfillment Systems

• Maintain Fishbowl Advanced, including regular updates and troubleshooting.
• Install, configure, and maintain the on-premises UPS Shipexec fulfillment platform (hardware and software); monitor performance and resolve issues; liaise with UPS on service disruptions.
• Partner with Piedmont on the maintenance and enhancement of the 4Site platform.

IT Support, Telecom & Network Operations

• Manage the outsourced IT support firm responsible for on-premises servers, network, and employee/warehouse computers, including uptime monitoring, security, troubleshooting, backups, and patch management.
• Manage support, maintenance, and upgrades to the RingCentral phone system.
• Negotiate with internet service providers to secure reliable, high-performa nce connectivity; implement network monitoring tools; maintain remote-work infrastructure.
• Lead the evaluation and selection of new hardware and software to optimize network performance and security.

Compliance, Security & Risk Management

• Ensure compliance with data protection regulations and industry standards through regular NIST CSF 2.0 testing.
• Implement cybersecurity measures to safeguard customer and business data.
• Assess and mitigate technology-related risks (data breaches, system failures, cyber threats); develop and maintain business continuity and contingency plans.

Systems Integration

• Manage the Avalara tax platform integration with Magento 2 and QuickBooks Online, ensuring continual data syncing and timely plugin upgrades.

Vendor & Team Management

• Negotiate and manage technology vendor/supplier contracts to ensure cost-effective, reliable solutions.
• Recruit, onboard, and develop the IT team; provide day-to-day technical leadership and mentoring.

Candidate Requirements

Education

• Bachelor's degree in a related area, BA or BS required; Master's degree a plus.

Experience

• 7+ years managing e-commerce technology infrastructure, ideally with Magento/Magento 2 experience.

• Experience with fulfillment/ERP systems (e.g., Fishbowl, UPS Shipexec) and PCI/ADA compliance.

• Experience managing outsourced IT vendors and telecom/network infrastructure.

• Familiarity with NIST CSF or similar cybersecurity frameworks.

• Strong vendor negotiation and contract management skills.

• Demonstrated ability to lead and develop a technical team.

Compensation

Range $85,600 - $111,200 / year

While starting pay falls within the given range, it can vary based on factors like geographic location, skills, education, and experience. Total earnings may also be affected by overtime, incentives, commissions, performance, and route assignment (where applicable).

Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbent must be prepared to:

• Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.

• Sitting for long periods of time while using office equipment such as computers, phones and etc.

• Performing repetitive motions involving the wrists, hands, and fingers, such as typing, picking, and pinching, within your regular work environment.

• Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment.

Incumbent is required to have:

• Near-range visual acuity for detailed tasks and ability to perform activities with precision such as analyzing data, viewing computer screens or reading extensively.

Incumbent will be subject to:

• Inside working conditions: The change of building environment such as with or without air conditioning and heating.

Our companies are proud to be Affirmative Action (AA) and Equal Opportunity Employers (EOE) inclusive of veterans and those with disabilities.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by colleagues assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of colleagues so classified. All colleagues may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Why Choose Target Specialty Products?

A career with Target Specialty Products can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.

Below you"ll find information about some of what Target Specialty Products has to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.

Professional and Personal Growth

• Multiple avenues to grow your career

• Training and development programs available

• Tuition Reimbursement benefits (for FT Colleagues)

Health and Wellness

• Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more

• Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1

Savings and Retirement

• 401(k) retirement plan with company-matching contributions

Work-Life Balance

• Vacation days & sick days

• Company-paid holidays & floating holidays

• A company mindset that prioritizes health, safety, and flexibility

We are looking for individuals who want to make a difference where our customers live and work. Is that you?

This company is a Drug Free workplace.

Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.

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It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.