Access Control, Computer Workstations, Corporate Compliance, Customer Service Management, Help Desk, Incident Response, Industry Standards, Information Technology & Information Systems, Internet Security, Leadership, Maintain Compliance, Management of Information Systems/Technology (MIS), Manufacturing, Mobile Devices, On Site Support, Onboarding, Operational Support, People Management, Performance Analysis, Performance Metrics, Policy Implementation, Printers, Problem Solving Skills, Procurement Software, Project/Program Management, Regulatory Compliance, Software Licenses, Software Patches, Systems Administration/Management, Technical Leadership, Technical Operations, Technical Support, Time Management, Trend Analysis, Vendor/Supplier Selection, Waste Disposal
Cenveo is a premier North American envelope manufacturer with a legacy spanning over 100 years and an annual output exceeding 30 billion units.
We are seeking an experienced Technical Support Manager to oversee IT support operations across multiple manufacturing sites.
Cenveo offers competitive pay and a comprehensive benefits package.
Job Summary
The IT Manager, Technical Support oversees all technology operations and end‑user support for a multi‑site envelope manufacturing organization. This role ensures reliable system performance, timely issue resolution, and consistent technology standards across all facilities. The IT Manager leads the technical support team, manages infrastructure and hardware needs, and partners with operations leadership to maintain a secure, efficient, and compliant technology environment.
Key Responsibilities (Essential Functions)
These are functions a qualified incumbent or applicant must be able to perform with or without reasonable accommodation.
- Lead technical support operations across multiple manufacturing sites, ensuring timely resolution of hardware and software issues
- Manage IT infrastructure including workstations, printers, handheld devices, and some plant‑floor devices
- Executing onboarding and offboarding activities for employees; facilitate returns of any technology equipment
- Support end users at all levels, including plant staff, supervisors, and corporate personnel
- Provide guidance and direction to L1/L2 Tech support personnel; monitoring ticketing queues and assigning tickets to IT staff
- Support level 3 issues and provide onsite support as needed for the Stamford office
- Coordinate with vendors for hardware procurement, software licensing, and service contracts
- Coordinate with imaging vendor for any new or reimaged workstations; managing PC imaging standards and PC deployments
- Coordinate with e-waste/equipment disposal vendor for any waste across all locations
- Maintain cybersecurity standards including user access controls, patching, backups, and incident response
- Implement technology policies and ensure compliance with company standards and industry requirements
- Manage IT projects such as system upgrades, new equipment rollouts, and site technology integrations
- Document systems and procedures to ensure consistency and continuity across all locations
- Monitor performance metrics and report on support trends, system health, and improvement opportunities
- Collaborate with operations leadership to align technology with production needs and business goals
Other (Non-Essential) Functions
The duties listed are typical for this role but may be reassigned to other employees as a reasonable accommodation under the ADA.
- Other duties and assignments as required