Information Technology Services ITS at the MCCCD is looking for a technically proficient and strategic IT Manager to meet the technology needs of a campus community. The IT Manager serves as a customer-focused service leader providing direct leadership and operational oversight of core end-user technology services including desktop support help desk operations audiovisual AV and media services and computer lab environments. These service domains are foundational to the role and are managed to ensure consistency reliability and a high-quality user experience for students faculty and staff.
Under the direction of the Director of IT Operations in ITS with a dotted-line relationship to campus leadership the IT Manager provides structured support and is a communication channel to ensure ongoing alignment with college operational priorities administrative needs and service expectations. Success in this role depends on transparency coordination and shared accountability while preserving District Office ITS governance standards and enterprise service delivery models.
Essential Functions
25 - IT Operations Provides leadership direction and operational oversight for college technology services including desktop support help desk operations audiovisual AV and media services and computer lab environments including satellite locations. Develops and oversees the implementation of goals objectives strategic initiatives projectsprograms and integrated technologies systems and services. Ensures escalated IT issues and service concerns are addressed promptly and professionally. Acts as a visible and reliable point of contact for college leadership regarding service health risks and operational impacts.
25 - Team Leadership Coaching and Workforce Development Plans organizes assigns supervises reviews and evaluates the work of staff. Recommends andor approves staff selection directs training and the disciplinary process for assigned unit. Identifies training needs and opportunities oversees and provides staff training and mentoring. Establishes expectations for service quality professionalism and accountability aligned with District values. Supports the mentoring and development of full-time staff temporary employees and Federal Work-Study students to build service capacity and future talent pipelines. Fosters a culture of continuous improvement collaboration and respect aligned with District values.
15 - IT Service Management & Operational Maturity Reinforces ITIL-aligned service practices across incident request problem change and knowledge management. Ensures the support team follows consistent service workflows escalation paths and documentation. Reviews service trends and recurring issues. Partners with District Office teams to identify root causes and improvement opportunities. Supports SLA alignment and transparent reporting of service performance.
15 - Stakeholder Partnership & Communication Partners with academic leadership and college administrators to understand academic and operational technology needs. Establishes a predictable communication and reporting cadence with college and District Office leadership to share service updates risks metric and improvement progress. Translates technical topics into clear actionable information for non-technical audiences. Represents District Office ITS as a collaborative and accountable service provider.
10 - Resource Stewardship & Service Enablement Oversees resource allocation and lifecycle readiness related to services delivered to the college. Coordinates with vendors and District Office partners to ensure service quality and value. Collaborates with vendors and measures performance installs corrective solutions when applicable. Identifies opportunities to improve efficiency standardization and economies of scale while remaining responsive to college needs.
5 - Standards Governance and Risk Alignment Ensures services delivered to the college align with District policies security standards and governance expectations. Partners with District Office technical and security teams to manage risk and compliance without disrupting instructional outcomes.
5 - Administration Leads andor participates in college and District meetings committees and councils. Performs related duties as assigned.