IT Associates are responsible for supporting the daily operations of an organization’s IT systems and Network infrastructure. Typical duties include:
Providing technical support to end-users via phone, email, or in-person for hardware, software, and network issuesand installation in a timely manner
Installing, configuring, and maintaining computer systems, network infrastructure, software applications, and peripheral devices
Monitoring network performance, troubleshooting connectivity issues, and maintaining system security
Performing regular system updates, backups, and database management
Maintaining inventory of IT equipment and ensuring assets are up-to-date
Assisting in IT projects, upgrades, and implementation of new technologies
Documenting technical procedures and providing training to staff on software and IT tools
Collaborating with vendors and service providers to resolve technical issues
Required Skills and Qualifications
Education: Typically a Bachelor’s or Associate degree in Computer Science, Information Technology, Information Systems, or related fields
Technical Skills: Knowledge of network configuration, hardware and software troubleshooting, database management, IT security protocols, network implementation and onsite network construction
Certifications: CompTIA A+, Network+, MCSA, CCNA, or similar certifications are often preferred
Communication: Professional interaction with onsite staff as well as Corporate Network IT management
As we build lasting relationships with our associates and clients through accountability, integrity, and excellence, we will make a difference in our communities. As a team, we will be moved by compassion, a mindset of gratitude, and a mission to help each other and those we serve both in our communities and around the world.