IT

IT Student Employment

Salary: $12.00- $13.00

I. Position Purpose:

The IT Student Employee provides essential frontline support to the Information Technology (IT) Department and plays a critical role in maintaining efficient, responsive technology services across campus. This position assists IT staff with technical support, equipment deployment, and operational tasks that ensure reliable access to technology resources for students, faculty, and staff.

Serving as a primary point of contact through the IT Helpdesk and walk-in support, the IT Student Employee helps troubleshoot issues, deploy equipment, and maintain IT assets. By supporting daily operations, student employees enable full-time IT staff to focus on advanced technical responsibilities, strategic initiatives, and campus-wide projects. This role offers valuable hands-on experience in a professional IT environment while contributing directly to the effectiveness and service excellence of campus technology operations.

II. Duties and Responsibilities:

• Provide technical support to end-users via email, phone, and in-person interactions, addressing hardware, software, and network-related issues in a timely and professional manner.
• Assist with the installation, configuration, deployment, and maintenance of computer hardware, software, and peripheral devices.
• Troubleshoot and resolve basic technical issues involving desktops, laptops, printers, mobile devices, and related equipment.
• Support the deployment of software updates, system patches, and security fixes in collaboration with IT staff.
• Perform routine system maintenance tasks, including disk cleanup, software updates, and antivirus scans.
• Assist with unboxing, imaging, and deploying new computers and updating campus computer labs.
• Organize and maintain IT storage areas and assist with inventory tracking of hardware, software licenses, and peripherals.
• Coordinate and process e-waste disposal and equipment recycling in accordance with institutional procedures.
• Assist with the setup and configuration of audio-visual equipment for meetings, presentations, and campus events.
• Provide in-class technical support to instructors experiencing projector, podium, or classroom technology issues.
• Document technical procedures, troubleshooting steps, and resolutions to promote knowledge sharing and process improvement.
• Adhere to IT policies, security standards, and best practices to protect the confidentiality, integrity, and availability of institutional information assets.
• Remain informed of emerging technologies, industry trends, and IT support best practices.

III. Qualifications - Education, Experience, and Skills

• Must be currently enrolled as a full-time Hocking College student.
• Must meet federal requirements for Satisfactory Academic Progress (SAP).
• Must maintain a minimum cumulative GPA of 2.0.
• Basic understanding of computer hardware, operating systems (Windows, macOS, Linux), and common software applications.
• Strong problem-solving skills with the ability to troubleshoot technical issues independently.
• Excellent verbal and written communication skills with a strong customer-service orientation.
• Ability to work collaboratively in a team environment while managing assigned tasks independently.
• Strong organizational skills, attention to detail, and the ability to prioritize tasks in a fast-paced setting.
• Demonstrated eagerness to learn and adapt to new technologies and processes.
• Familiarity with IT service management tools or ticketing systems is preferred but not required.
• Willingness and ability to complete all required training and professional development assigned by the supervisor, Human Resources, or the College.

Reasonable accommodations may be requested and reviewed according to the Americans with Disabilities Act (ADA).