Benefits:- Health insurance
- Paid time off
- 401(k)
- 401(k) matching
- Company car
- Competitive salary
- Dental insurance
- Flexible schedule
- Opportunity for advancement
- Training & development
- Vision insurance
Join Us! We are seeking a qualified network technician who is knowledgeable, self-motivated, and experienced in network technical support and consulting. Our mission at SDS is to provide our valued customers with IT infrastructure that operates at its maximum potential.
This role will involve supporting our customers' networks, firewalls, servers, and end-user computer systems. Responsibilities include handling security consultations, addressing support requests, and assisting customers with their IT needs.
The ideal candidate will possess strong technical skills, excellent customer service abilities, effective time management, and strong communication skills. We are committed to growing as a leading IT services provider and look forward to welcoming a team member who is passionate about being part of our expert team.
Responsibilities - Provide professional technical support to our customers’ servers and networks
- Install, configure, and upgrade hardware infrastructure and applications (incl servers, firewalls, switches, VPNs, other physical hardware)
- Assess security risks and recommend improvements to safeguard systems
- Monitor and evaluate network performance and enhance firewall security
- Respond to support requests in a timely manner and resolve technical issues to minimize customer business impact
- Develop and maintain technology procedures and documentation
- Instruct our users in best-use practices in technology, software, security, and equipment
- Lead and coach others, cross-training with other team members, and look for opportunities for service growth at SDS
Qualifications- An associate's, bachelor’s degree, or equivalent advanced experience in the IT-related field is required.
- Significant experience with Microsoft Active Directory and Entra ID (Azure), with on-premise Microsoft domain support preferred
- Solid understanding of network server infrastructure and enhanced security management
- Strong communication skills, troubleshooting, and analytical skills
- Knowledge and understanding of EDR, XDR, and MDR security is desired
- VMware and/or Hyper-V experience preferred
- experience implementing and managing firewalls such as SonicWall or Cisco
- Knowledge of cloud backup systems and other secure data backup solutions
- Highly self-motivated with the ability to work in a fast-moving environment
- Ability to effectively collaborate with the team is required for the success of the company
- Experience with VOIP phone systems and supporting wireless environments is a plus
About SDS Technology The area's leading provider of computer services, computer repair, commercial IT services, backup sales and service, and IT Security since 1984. SDS Technology (SDS) is synonymous in our area with technological expertise, prompt service, and innovation. SDS is also the area’s leading computer and networking sales and service provider. We have earned a reputation for excellence in our market area because our technicians take their profession seriously.
When our technicians aren’t servicing our clients’ varied technical needs, they’re studying the latest computer industry trends and technologies and accruing a series of professional certifications geared to today’s and tomorrow’s real-world business needs.
SDS is dedicated and devotes its efforts to devising solutions that meet the unique specifications and needs of our clients’ businesses