Pay Range: $75,000.00 to $120,000.00 a year
By adhering to Connecticut State Law, pay ranges are posted. The pay rate will vary based on various factors including but not limited to experience, skills, knowledge of position and comparison to others who are already in this role within the company.
Flu Vaccine Considerations
Proof of annual flu vaccination is required for all employees.
PACT MSO is a Management Service Organization that supports numerous physician groups. We offer health benefits, paid time off, and a friendly working environment. We are a medium sized company with a family atmosphere.
PACT MSO has a Central Business Office located in Branford that is seeking an IT Specialist. The position will be primarily in Branford but will support multiple office locations within the company. The position is full time Monday through Friday with a schedule to be determined.
Summary
This position manages and maintains the company’s hybrid on-premises and cloud computing environment. The incumbent will serve as a technical leader, while overseeing critical infrastructure including Microsoft 365, Azure cloud services, Active Directory, network infrastructure, and end-user computing devices.
Essential Functions
• Cloud & Hybrid Infrastructure: Design, deploy, and manage Microsoft Azure resources including Azure AD/Entra ID, and hybrid connectivity between on-premises and cloud environments
• Directory & Identity Management: Administer Windows Active Directory and Azure Active Directory (Entra ID), including user provisioning, group policies, conditional access policies, and single sign-on implementations
• Network Infrastructure: Install, configure, and maintain network services including firewalls, switches, routers, wireless access points, VPNs, DHCP, DNS, and other network devices following organizational and industry standards
• Email & Communications: Manage Microsoft Exchange Server (on-premises and hybrid), ensuring reliable mail flow, security, backup, and disaster recovery protocols
• End-User Computing: Monitor, troubleshoot, and maintain all user devices including desktops, laptops, printers, mobile devices, phones, video conferencing equipment, and related operating systems
• VoIP & Communications: Support Voice over IP systems including deployment, configuration, troubleshooting, and ongoing maintenance
• Incident Response: Respond to user requests and IT incidents with professionalism and urgency; diagnose and resolve hardware and software problems
• Documentation & Compliance: Maintain accurate technical documentation, standard operating procedures, and asset inventory; support compliance and security standards
• Service Management: Log and track all IT incidents and requests via service desk systems; provide first-class customer service to all stakeholders
Required Technical Skills
Cloud & Identity
• Microsoft Azure (IaaS, PaaS, networking)
• Azure Active Directory / Entra ID
• Hybrid directory integration
• Microsoft 365 administration
• Conditional Access policies
• Exchange Server (hybrid)
• Security & threat management
• Backup & disaster recovery
• PowerShell scripting
On-Premises & Network
• Windows Active Directory
• Firewall management (Fortinet/enterprise)
• Network design (VLANs, TCP/IP, DNS, DHCP)
• VPN and site-to-site connectivity
• Wireless access point deployment
• Windows Server (IIS, RDS)
• Linux fundamentals (Ubuntu/Debian)
• Virtualization (Proxmox, VMware or Hyper-V)
• VoIP systems (SIP, telephony)
Skills and Knowledge
• Excellent typing skills
• Strong knowledge of how databases work
• Good customer service skills
Education and Experience
• 10+ years supporting end-user computing devices (desktops, laptops, printers, phones)
• 10+ years administering Windows Server and Active Directory
• 5+ years with Azure and/or hybrid cloud infrastructure
• 5+ years managing network infrastructure (firewalls, switches, routing, VPNs)
• Experience with IT service management tools
• Bachelor’s degree in IT preferred
• High School diploma required