IT Network Support

American Technology Consulting

Harrisburg, Pennsylvania

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JOB DETAILS

SKILLS

Apple Macs, Cisco Routers, Communication Skills, Computer Security, Computer Workstations, Contingency Plans, Customer Support/Service, Desktop Administration, Detail Oriented, Diagnostics Solutions/Software, Documentation, Driver's License, English Language, Ethernet Cable, Hardware Administration, Hardware Configuration Management, Hardware Installation, Identify Issues, Laptop PC, Leadership, Local Area Network (LAN), Maintain Compliance, Microsoft Active Directory, Microsoft Product Family, Microsoft Remote Desktop Services (fka Terminal Services), Microsoft Windows Operating System, Multitasking, Network Software, Network Support, Operating Systems, PC Hardware, PC Software, Peripheral Hardware, Presentation/Verbal Skills, Printers, Problem Solving Skills, Process Development, Product Testing, Project/Program Management, Remedy, Schematics, Software Administration, Software Installation, Standard Operating Procedures (SOP), System Center Configuration Manager (SCCM), Systems Administration/Management, Systems Management Software, TCP/IP (Transmission Control Protocol/Internet Protocol), Team Lead/Manager, Team Player, Technical Support, Technical Writing, Time Management, VPN (Virtual Private Network), Vehicle Driving, Wide Area Network (WAN), Willing to Travel, Writing Skills

LOCATION

Harrisburg, Pennsylvania

POSTED

30+ days ago

Candidate will be a member of the Driver and Vehicle Services (DVS) District 7 IT Support Team. This team is responsible for supporting workstations, laptops, Macs, and all device peripherals (print issues, docking issues, scanning, etc.) The candidate will be responsible for maintaining device compliance and health; this includes tracking down PC’s that have broken SCCM clients, are out of compliance with updates, or are reported to have application or operating system issues. The Workstation Specialist will be responsible for assisting IT staff by providing Tier 2 support for hardware and software and installation and troubleshooting services throughout District 7. Candidate must possess the ability to install and configure PC hardware, peripherals, and software in both a network (primarily) and stand-alone environments. The ability to use diagnostic software is required. The ability to read, understand and follow technical manuals, schematics, and documented processes in the English language is required. The ability to assemble and support a microcomputer system and multifunction printers, as well as install Cat5e and/or Cat6 cable runs and perform cable terminations is required. Specific knowledge required in LAN/WAN, TCP/IP, Remedy, MS Windows, RDP, and SCCM. The resource may also be required to document and follow technical processes. Strong communications, customer service skills, leadership, a high level of attention to detail, and the ability to function effectively in a fast-paced environment are also required. This team member will occasionally be required to travel to Driver and Photo License Centers providing IT support assistance with the possibility of assisting at other local facilities within the District 7 coverage area. Essential Responsibilities • Monitor incident queues for issues and take ownership and assist customers as required • Keep all support tickets up to date and well documented • As required, provided documentation on issue resolution for other teams • Monitor and report on PC issues, escalate issues; work with other teams including SCCM, Active Directory, Security, and the IT Service Desk. • Effectively leads product tests and trials. • Identifies appropriate business examples to illustrate key concepts / features. • Anticipates, identifies, tracks, and resolves issues and risks affecting own work and work of the Application Team. • Develops contingency plans as necessary. • Applies specific expertise to ensure that products meet defined customer objectives. • Anticipates and resolve issues specific to the team. • Determines time estimates and schedule for own work and resolve issues in a timely manner. • Identifies and tracks issues, risks and action items. Required Skills and Experience 1. Required: Valid Driver’s License 2. Required: 3+ years experience installing, configuring and troubleshooting PC hardware/software in an enterprise LAN/WAN environment 3. Required: 3+ years experience installing and supporting laptops/docking stations 4. Required: 3+ years experience installing and supporting multifunction print devices 5. Required: 3+ years experience with Remedy or similar ticketing system 6. Required: 3+ years experience with premise cabling (installing Cat5e/6 cable and terminations) 7. Required: Possess the following core competencies: continuous attention to detail, high performance in a fast-paced, multitasking environment, disciplined to follow established SOPs, and effective communication skills, both written and spoken, in the English language 8. Desired: Experience with Cisco VPN router installation and support 9. Desired: Experience with Active Directory 10. Desired: Experience with Hyena System Management Software 11. Desired: Experience with Microsoft System Center Configuration Manager 12. Desired: Experience creating process documentation (strong writing skills) 13. Desired: Experience in project management 14. Desired: Experience leading team deployments

About the Company

American Technology Consulting

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