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IT - OIT - AI Platform Engineer

TPI Global (formerly Tech Providers, Inc.)
  • Montgomery, AL
  • Instant Apply
9 days ago

Job Description

Job Description
Title: IT - IT - OIT - AI Platform Engineer
Duration: 6 months Contract
Location: 100 N Union Street, Montgomery, AL - 100% Onsite
 
Ideal Candidate Profile:
  • An early-career to mid-level engineer with strong cloud, SaaS, systems, application, automation, or platform administration fundamentals who has practical exposure to modern AI services and wants to work hands-on across multiple enterprise AI platforms.
 
Position Summary
  • The AI Platform Engineer is a hands-on technical position responsible for configuring, administering, integrating, operating, and supporting enterprise Artificial Intelligence (AI) platforms and related services.
  • The position will initially work across OpenAI/ChatGPT, Microsoft Copilot, and Google Gemini capabilities, with responsibilities expanding as additional AI platforms are adopted.
  • The engineer helps turn AI products into reliable enterprise services by supporting access, integrations, automation, monitoring, documentation, security controls, governance requirements, and day-to day technical operations.
  • This is not primarily a consulting, data-science, or custom model-training role;it is an enterprise platform engineering and service-support role
 
Position Description
Primary Responsibilities
  • Administer and support enterprise AI platforms, initially including OpenAI/ChatGPT, Microsoft Copilot, and Google Gemini.
  • Configure platform settings, environments, tenants/workspaces, user and group access, permissions, roles, service controls, and approved feature availability.
  • Assist with implementation of APIs, connectors, agents, automation, plugins/extensions, knowledge sources, and integrations between AI platforms and enterprise systems.
  • Support identity and access requirements including role-based access, service identities, OAuth/OIDC or SAML-based integrations, and least-privilege access patterns as applicable.
  • Troubleshoot platform, configuration, authentication, authorization, integration, data-access, performance, and service availability issues.
  • Monitor service health, utilization, licensing, consumption, logs, alerts, platform changes, and operational metrics;escalate and coordinate issues when needed.
  • Assist with provisioning, modification, change, release, and retirement processes for AI services, agents, integrations, and related technical components.
  • Maintain inventories of approved AI services, applications, agents, integrations, service accounts, knowledge sources, and technical dependencies.
  • Implement approved security, privacy, data-protection, governance, records, and compliance requirements within supported AI platforms.
  • Participate in technical reviews and testing of new AI use cases, platform features, models, agents, and service changes before broader deployment.
  • Create and maintain technical documentation, configuration records, support procedures, runbooks, knowledge articles, and operational standards.
  • Provide Tier 2/Tier 3 support for AI-related incidents and service requests and coordinate with vendors or internal teams for escalation.
  • Develop scripts, workflows, or lightweight automation using PowerShell, Python, APIs, or comparable tools to improve repeatability and supportability.
  • Work collaboratively with cybersecurity, cloud/infrastructure, identity, application, data, service-management, legal/compliance, and business teams
 
Minimum Qualifications
  • Bachelor's degree in Computer Science, Information Systems, Engineering, Cybersecurity, or a related technical discipline, or an equivalent combination of education and relevant professional experience.
  • Approximately 2 - 4 years of professional experience in cloud, systems, platform, application, DevOps, automation, enterprise SaaS administration, technical support, or a closely related engineering discipline.
  • At least one year of meaningful exposure to AI, intelligent automation, generative AI, or AI-enabled enterprise platforms;equivalent hands-on project experience may be considered.
  • Hands-on experience with at least one major AI ecosystem and the ability to learn and support additional platforms.
  • Working knowledge of APIs, identity/access concepts, cloud/SaaS administration, troubleshooting, change management, and technical documentation.
  • Ability to work in a service-oriented environment and support both technical teams and end users while maintaining appropriate security and governance controls.
 
Preferred Qualifications
  • Experience with OpenAI/ChatGPT Enterprise or Business, OpenAI APIs, Microsoft Copilot/Copilot Studio/Azure AI services, or Google Gemini/Vertex AI/Google Workspace.
  • Experience supporting APIs, connectors, AI agents, retrieval-augmented generation (RAG), enterprise search, knowledge grounding, or related integration patterns.
  • Experience with PowerShell, Python, REST APIs, JSON, scripting, workflow automation, or low-code automation platforms.
  • Experience with Microsoft Entra ID, Google identity, IAM/RBAC concepts, service principals/service accounts, secrets, permissions, or access reviews.
  • Familiarity with enterprise security, privacy, data-loss prevention, records/data handling, responsible AI, and AI governance requirements.
  • Experience using IT service management practices for incident, request, change, problem, knowledge, and service operations
 
Knowledge, Skills, and Abilities
  • Ability to learn rapidly changing AI platforms and evaluate the operational impact of new features and models.
  • Strong troubleshooting and root-cause analysis skills across cloud services, identity, APIs, integrations, and enterprise applications.
  • Ability to translate policy or control requirements into practical configuration, support, and operating procedures.
  • Clear technical writing and documentation skills with an emphasis on repeatability and supportability.
  • Ability to manage multiple tasks, prioritize incidents and service requests, and communicate effectively with technical and nontechnical stakeholders.

Numbers & Facts

LocationMontgomery, AL

Skills

  • Administrative Skillsunmatched
  • Analysis Skillsunmatched
  • Application Programming Interface (API)unmatched
  • Artificial Intelligence (AI)unmatched
  • Artificial Intelligence (AI) Agentsunmatched
  • Authenticationunmatched
  • Automationunmatched
  • Change Requests/Ordersunmatched
  • Cloud Computingunmatched
  • Communication Skillsunmatched
  • Computer Scienceunmatched
  • Consultingunmatched
  • Data Scienceunmatched
  • DevOpsunmatched
  • Document Change Managementunmatched
  • Documentationunmatched
  • Ecosystemsunmatched
  • Enterprise Application Integration (EAI)unmatched
  • Enterprise Protectionunmatched
  • Establish Prioritiesunmatched
  • IT Service Management (ITSM)unmatched
  • Identify Issuesunmatched
  • Information/Data Security (InfoSec)unmatched
  • Internet Securityunmatched
  • Inventory Managementunmatched
  • JSONunmatched
  • Legalunmatched
  • Licensingunmatched
  • Loss Preventionunmatched
  • Maintenance Servicesunmatched
  • Metricsunmatched
  • Microsoft Product Familyunmatched
  • Microsoft Windows Azureunmatched
  • Multiplatform/Cross-Platformunmatched
  • Multitaskingunmatched
  • OAuthunmatched
  • Operational Auditunmatched
  • Operations Processesunmatched
  • Privacy Controlsunmatched
  • Python Programming/Scripting Languageunmatched
  • REST (Representational State Transfer)unmatched
  • Regulatory Complianceunmatched
  • Root Cause Analysisunmatched
  • Scripting (Scripting Languages)unmatched
  • Security Assertion Markup Language (SAML)unmatched
  • Software Engineeringunmatched
  • Software as a Service (SaaS)unmatched
  • Systems Administration/Managementunmatched
  • Systems Engineeringunmatched
  • Technical Operationsunmatched
  • Technical Supportunmatched
  • Technical Writingunmatched
  • Testingunmatched
  • Use Casesunmatched
  • Utilization Managementunmatched
  • Web Client Plug-insunmatched
  • Windows PowerShellunmatched

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