Job Title: Network Operations Support Technician (3rd Shift)
Position Overview:
This is a full-performance level role involving applied and developmental technical work in data systems monitoring and maintenance. The technician will be responsible for monitoring and maintaining the State of Alabama s LAN/WAN networks, which include point-to-point, wireless, campus, VPN, and agency host computer configurations across statewide multi-complex networks for both voice and data circuits.
Key Responsibilities:
Monitor network alarms, alerts, and faults; respond promptly to ensure service reliability and availability.
Maintain and update ServiceNow records including incidents, requests, problems, configuration items, change requests, and resolution details.
Analyze State Data Network using reports from network management systems, databases, and spreadsheets to identify and address equipment or service issues.
Initiate trouble reports and corrective procedures to involve appropriate maintenance or technical support personnel.
Participate in shift work, including weekends and holidays, as part of a 24/7 operational support team.
3rd shift. Must be able to train for 2 weeks on 2nd shift, then 2 weeks on 1st shift before they begin their time on 3rd shift working from 12am to 8am. 10 days on, 4 days off, 5 days on, 2 days off, then repeat.
Skills Required:
Minimum 1 year of experience with LAN/WAN maintenance and support.
Minimum 1 year of call center or service desk experience.
Strong customer service skills.
Experience or knowledge of voice and data circuits, including troubleshooting and research.
Familiarity with incident ticketing systems such as ServiceNow or Remedy.
Experience Required:
At least 1 year of systems analysis or service desk experience.
Education Required:
High School Diploma or GED.
Preferred Qualifications:
CompTIA Network+ Certification.
Additional Information:
- Resumes Forwarded: As they come in
- Contract Type: Contract to Merit
- Contract Length: 3- 6 months
- Bill Rate: $32
- Max # of Submissions: 2
- Submission Timeline: 5/8 5pm CT
- Interview Types: In Person
- Interview Timeline: As the submissions come in
- Background Requirements: Standard background and ALEA check
- Target Start Date: 5/25/26
- Submittals must include: Resume, RTR, and Cover letter
- Candidate will work 100% in Montgomery AL
- No remote work allowed
- Submittals must be from a prime supplier. Suppliers can use only one (1) level of sub-vendor candidates for submittal if necessary.
- This position must be able to convert to merit system and will convert at the discretion of hiring manager.
SH Global Solutions is a certified Service Disabled Veteran Owned Small Business (SDVOSB) headquartered in Maryland. Established in 2016 to modernize commercial and government technology to mitigate cybersecurity threats and to secure data centers from increasingly more frequent cyber attacks, we specialize in providing Information Technology (IT) solutions and services to government and commercial organizations. Our core areas of core expertise are focused in:
● Datacenter consolidation/optimization - this includes designing, procuring, and installing turnkey secure, modern infrastructure solutions including scalable and modular systems
● Professional program and project management services for large and complex projects
● In-building wireless solutions to enable 5G technology and connect to the growing Internet of Things (IoT)
Our team is comprised of highly skilled and dedicated professionals, uniquely qualified in cutting-edge technology, and engineering, and in the rapid deployment and implementation of new technologies. Our CEO is a retired United States Air Force Colonel and entrepreneur with over 25 years supporting the DOD, US Government agencies, and NATO worldwide.