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IT - OIT - Network Technician

TPI Global (formerly Tech Providers, Inc.)

Montgomery, AL

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JOB DETAILS
SKILLS
Bug Tracking/Defect Management, Call Centers, Change Requests/Orders, Computer Networks, Customer Support/Service, Data Analysis, Equipment Maintenance/Repair, High School Diploma, Identify Issues, Local Area Network (LAN), Network Administration/Management, Network Management Software, Network Monitoring, Network Performance/Analysis, Network Support, Operational Support, Remedy, ServiceNow, Spreadsheets, Systems Administration/Management, Systems Maintenance, Technical Support, Training/Teaching, VPN (Virtual Private Network), Wide Area Network (WAN), Wireless Communications
LOCATION
Montgomery, AL
POSTED
5 days ago
JOB DESCRIPTION
Job Requisition: Network Operations Support Technician (3rd Shift) - Must be able to train for 2 weeks on 2nd shift, then 2 weeks on 1st shift before they begin their time on 3rd shift working from 12am to 8am. 10 days on, 4 days off, 5 days on, 2 days off, then repeat.
Contract Length: 3- 6 months –Temp to hire
Work Location: Montgomery AL –Onsite
 
Position Overview:
  • This is a full-performance level role involving applied and developmental technical work in data systems monitoring and maintenance.
  • The technician will be responsible for monitoring and maintaining the LAN/WAN networks, which include point-to-point, wireless, campus, VPN, and agency host computer configurations across statewide multi-complex networks for both voice and data circuits.
 
Key Responsibilities:
  • Monitor network alarms, alerts, and faults;respond promptly to ensure service reliability and availability.
  • Maintain and update ServiceNow records including incidents, requests, problems, configuration items, change requests, and resolution details.
  • Analyze State Data Network using reports from network management systems, databases, and spreadsheets to identify and address equipment or service issues.
  • Initiate trouble reports and corrective procedures to involve appropriate maintenance or technical support personnel.
  • Participate in shift work, including weekends and holidays, as part of a 24/7 operational support team.
  • 3rd shift. Must be able to train for 2 weeks on 2nd shift, then 2 weeks on 1st shift before they begin their time on 3rd shift working from 12am to 8am. 10 days on, 4 days off, 5 days on, 2 days off, then repeat.
 
Skills Required:
  • Minimum 1 year of experience with LAN/WAN maintenance and support.
  • Minimum 1 year of call center or service desk experience.
  • Strong customer service skills.
  • Experience or knowledge of voice and data circuits, including troubleshooting and research.
  • Familiarity with incident ticketing systems such as ServiceNow or Remedy.
 
Experience Required:
  • At least 1 year of systems analysis or service desk experience.
 
Education Required:
  • High School Diploma or GED.
 
Preferred Qualifications:
  • CompTIA Network+ Certification.

About the Company

T

TPI Global (formerly Tech Providers, Inc.)

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