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Skills
2nd Level Supportunmatched
3rd Level Supportunmatched
Analysis Skillsunmatched
Automation Engineeringunmatched
Cisco Network Systemsunmatched
Communication Skillsunmatched
Computer Securityunmatched
Cross-Functionalunmatched
Electrical Engineeringunmatched
English Languageunmatched
Enterprise Protectionunmatched
Identify Issuesunmatched
Information Technology & Information Systemsunmatched
Information/Data Security (InfoSec)unmatched
Lean Manufacturingunmatched
Manufacturingunmatched
Manufacturing Systemsunmatched
Microsoft SQL Server DBA (Database Administration)unmatched
Network Protocolsunmatched
Network Securityunmatched
Operations Security (OPSEC)unmatched
Problem Solving Skillsunmatched
Process Developmentunmatched
Process Improvementunmatched
Product Testingunmatched
Production Planningunmatched
Programmable Logic Controller (PLC)unmatched
Record Keepingunmatched
Root Cause Analysisunmatched
Scripting (Scripting Languages)unmatched
Supervisory Control and Data Acquisition (SCADA)unmatched
System Migrationunmatched
Systems Administration/Managementunmatched
Team Playerunmatched
Technical Supportunmatched
Description
Job Description
Role Summary
As an integral member of the IT regional organization, this role is dedicated to supporting and facilitating secure Operational Technology (OT) systems across MANN+HUMMEL's manufacturing sites in the Americas region. The IT/OT Support Specialist acts as a bridge between traditional IT and OT environments and will be the primary OT knowledge holder for the region. This position also contributes to global OT initiatives in close collaboration with international IT and OT teams.
Main Tasks
Integration into Center of Competence CoC Structure: This role is part of the global OT CoC and worksclosely with colleagues in Europe, Asia, and North America
Regular alignment with the central OT architecture team and participation in global initiatives
Provide IT-levelsupport for OT systems in regional manufacturing environments, including SCADA, MES, and other relatedplatforms
Assist in the integration of production equipment into the broader IT/OT infrastructure, ensuring alignmentwith MANN+HUMMEL IT standards
Ensure network segmentation and security between IT and OT environments (e.g., using Cisco/Palo Altosolutions)
Collaborate with local engineering and production teams to resolve technical issues associated with
Deliver 2nd and 3rd level support for OT-related incidents, including root cause analysis and long-termresolution planning.
Document OT systems and maintain technical records
Support OT-related projects such as system upgrades, migrations, and security initiation
Education:
Degree in Automation Engineering, Electrical Engineering, IT, or a related field
Experience:
5 years experience in IT support roles with a strong focus on OT environments, preferably within manufacturing
5 years MS SQL Server experience (administration and scripting)
Hands-on knowledge of SCADA systems (e.g., Siemens WinCC, Rockwell, Schneider) and industrial networking protocols (will not be programming PLCs)
Experience with enterprise network security and segmentation tools (e.g., Cisco, Palo Alto)
Skills
Strong analytical and troubleshooting skills with a structured, independent work style
Excellent communication skills in English; ability to work effectively in cross-functional and multiculturalteams
Skills
Process Improvement
Lean Methodologies
Innovation Management
Machine Connectivity & Data Security
Product Testing & Validation
Production Planning
Process Development
Your Profile
Education:
Degree in Automation Engineering, Electrical Engineering, IT, or a related field
Experience:
5 years experience in IT support roles with a strong focus on OT environments, preferably within manufacturing
5 years MS SQL Server experience (administration and scripting)
Hands-on knowledge of SCADA systems (e.g., Siemens WinCC, Rockwell, Schneider) and industrial networking protocols (will not be programming PLCs)
Experience with enterprise network security and segmentation tools (e.g., Cisco, Palo Alto)
Are you full of ideas? Are you keen to take on responsibility and really achieve something? Then our doors are open to you. This company lives out its values, gives people the freedom to use their own initiative, and offers many development exciting opportunities and many exciting projects - all of which awaits you here.
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Are you full of ideas? Are you keen to take on responsibility and really achieve something? Then our doors are open to you. This company lives out its values, gives people the freedom to use their own initiative, and offers many development exciting opportunities and many exciting projects - all of which awaits you here.