IT Operations Analyst

IT Operations Analyst

Department/Location: Information Technology / Elma Data Center

Employee Reports to: IT Manager

FLSA: Hourly; Non-Exempt position

Status: Full-Time 76-80 Hours

Rate of Pay: $21.99 - $32.34 per hour

Summary/Objective: The IT Operations Analyst provides advanced technical support and assists with the administration, maintenance, and security of Timberland Bank's technology infrastructure. This position serves as level three escalation point for complex help desk issues, supports Microsoft 365 administration, assists with network and firewall management, and participates in system patching and maintenance activities.

Essential Job Functions:

• Provide occasional level 3 help desk support for escalated hardware, software, and connectivity issues.
• Administer and support Microsoft 365 applications and services, including but not limited to: Teams, SharePoint, Onedrive, and Outlook
• Manage Microsoft 365 user accounts, permissions, licensing, and security groups.
• Support Microsoft 365 security and compliance initiatives.
• Assist the IT Manager in the routine maintenance and patching of servers, workstations, and network connected systems.
• Assist the IT Manager in backups, disaster recovery testing, and business continuity planning.
• Support device deployment.
• Assist with the maintenance, monitoring, and troubleshooting of the organization's network infrastructure, including switches, firewalls, wireless infrastructure and VPN solutions.
• Participate in network upgrades, installations, and configuration changes.
• Support vulnerability management efforts including tracking vulnerability remediation.
• Assist the IT Department with technology projects, system implementations, and upgrades
• Recommend process improvements that enhance efficiency, security, and reliability.
• Maintain accurate inventory records of all technology assets, including, but not limited to computers, servers, networking equipment, and mobile devices.
• Coordinate with vendors and internal teams.
• Document IT processes and configurations.
• All other duties as assigned

Requirements:

• Minimum 2 years of experience in desktop support, help desk, systems administration, or network support environments.
• Experience with Windows 11, Windows Server, Active Directory, DNS, DHCP
• Experience with Microsoft 365 (Exchange, Entra ID preferred)

Knowledge, Skills & Abilities:

• Strong troubleshooting and analytical problem-solving skills.
• Basic networking knowledge (routing, switching, VLANs, VPN)
• Familiarity with cybersecurity practices and endpoint protection
• Ability to prioritize and multitask effectively
• Knowledge of virtualization (Hyper-V)

Physical Demands: To successfully perform the essential duties of this position, an individual must be able to meet the physical demands listed below. While some absences may be protected by federal, state and/or local laws, regular attendance is an essential function of the job. Reasonable accommodations may be made to assist individuals with disabilities to perform essential job functions.

Work Environment: The duties of the job are performed on premises and in an office setting.

What We Offer: Based on eligibility, Timberland Bank offers a comprehensive benefits package including medical, dental, vision, 401k, vacation/paid sick leave and other great benefits with employee only. Timberland Bank is a family-friendly employer. Our employees enjoy competitive compensation and an excellent benefits package including:

• Medical, Vision and Dental Insurance
• Paid vacation and holidays
• Paid Birthday Day Off
• Two pay periods per month
• Paid sick leave
• 401k and employee stock ownership plans
• Paid training and advancement opportunities
• Numerous employee only banking benefits

Disclaimer: This job description is intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed, as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.