The IT Operations Analyst will support executive leadership and their staff, primarily based out of the St. Paul, MN headquarters, with flexibility to travel to local offices and off-site events. This role requires exceptional customer service skills, a high level of professionalism, and experience supporting executive-level stakeholders.
The ideal candidate will bring strong communication, technical support, and analytical skills. This role involves collaborating across support teams to troubleshoot issues, gather insights, and maintain knowledge articles, all with the goal of delivering an outstanding executive support experience. Additionally, this role supports audio/visual technologies and includes coaching and mentoring technical team members.
Location:
St. Paul, MN
Key Responsibilities:
Provide client support including software troubleshooting, hardware break/fix, installations, and in-person or remote assistance
Support audio, video, and conferencing technologies for meetings and events
Develop processes and knowledge base (KB) articles for common issue resolution
Perform root-cause analysis and coordinate with support teams to implement corrective actions
Support executive meetings, both on-site and off-site, including AV setup and troubleshooting
Be readily available to support executives and their staff
Conduct site evaluations and risk assessments for executive and board meetings
Support Windows, Mac OS, mobile operating systems, and general IT-related issues
Manage mobile devices using tools such as Intune (Android & iOS)
Work with Office 365, OneDrive, Active Directory, ticketing systems, and Microsoft Teams
Minimum Qualifications:
Bachelor's degree in a technical field with 8 years of experience, or high school diploma/GED with 12 years of equivalent experience
At least 1 year of experience in a technical support role
Experience with audio/visual technology (hardware and software)
Experience supporting Windows, Mac OS, and mobile operating systems
Experience with mobile device management (e.g., Intune)
Experience with Office 365, OneDrive, Active Directory, ticketing systems, and Microsoft Teams
Strong customer service orientation
Excellent verbal and written communication skills
Ability to work flexible hours, including occasional evenings and weekends
Willingness to travel and work off-site
Preferred Qualifications:
Experience supporting C-suite executives
Experience leading or mentoring a technical team
Ability to adapt in a fast-paced, changing environment
Strong problem-solving skills and ability to work under pressure
Collaborative, team-oriented mindset
Annual or Hourly Compensation Range
The pay range for this position is $74,700.00 - $112,200.00. Many factors are taken into consideration when determining compensation, such as experience, education, training, geography, etc. We comply with all minimum wage and overtime laws.
Benefits
Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families. Click here to see our benefits.
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Potential Customer Requirements Notice
To meet customer requirements and comply with local or state regulations, applicants for certain customer-facing roles may need to:
Americans with Disabilities Act (ADA)
Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please visit the Recruiting Support link in the footer of each page of our career website.
A trusted partner for millions of customers, Ecolab (ECL) is a global sustainability leader offering water, hygiene and infection prevention solutions and services that protect people and the resources vital to life. Building on a century of innovation, Ecolab has annual sales of $15 billion and more than 48,000 associates, Ecolab delivers comprehensive science-based solutions, data-driven insights and world-class service to advance food safety, maintain clean and safe environments, and optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, life sciences, hospitality and industrial markets in more than 170 countries around the world.
When you come to work at Ecolab, you get to take on some of the world’s most meaningful challenges and have the opportunity to learn and grow, shape your career, make an impact and quickly see the importance of your work.
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