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IT Operations Analyst I

ICONMA, LLC

Columbia, SC

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JOB DETAILS
SALARY
$20 Per Hour
SKILLS
Banking Services, Communication Skills, Customer Support/Service, Documentation, Health Plan, Information Technology & Information Systems, Microsoft Excel, Microsoft PowerPoint, Microsoft Product Family, Microsoft Word, Operational Audit, Presentation/Verbal Skills, Scorecarding, Team Player, Time Management, Trend Analysis, Writing Skills
LOCATION
Columbia, SC
POSTED
3 days ago
Our Client, a Banking company, is looking for an IT Operations Analyst I for their Columbia, SC/Hybrid location.
 
Responsibilities:
  • Respond to a variety of inbound colleague calls/emails
  • Ensure accurate and detailed problem documentation/ticketing
  • Provide timely escalation and follow-up with support groups and colleagues
  • Identify and escalate wide-impact or potential wide-impacting outages
  • Identify trends and opportunities for improvement as well as provide ongoing feedback
  • Build ongoing support proficiency for other skills and applications
  • Team members receive in-depth classroom training and shadowing and are measured using a performance scorecard approach which highlights productivity, colleague interaction, first contact resolution, support proficiency and ticketing quality.
 
Requirements:
  • Exceptional customer service skills
  • Experience with ticketing systems is an asset
  • Excellent written and oral communication skills
  • Above average computing and navigational skills
  • A team player who collaborates effectively with peers and other teams
  • University Degree or a College degree/diploma is considered an asset
  • Good knowledge of Microsoft 0365 products (Word, Excel, OneNote and PowerPoint)
 
Why Should You Apply?

About the Company

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ICONMA, LLC

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