IT Operations and Support Specialist

About Us

Georgia Highlands College is a multi-campus, state college member of the University System of Georgia. Founded in 1970 as Floyd Junior College, it now serves more than 6,000 students in Northwest Georgia and Northeast Alabama across its five locations in Rome, Cartersville, Marietta, and Dallas. GHC currently offers over 30 areas of study with associate degree and bachelor¿s degree options both in the classroom and online.

We are a growing and progressive institution with opportunities for great employees to grow in a fast-paced and challenging work environment that encourages employee wellness and overall success. Our combined efforts at GHC have led to numerous awards, honors, and countless stories of success for students and employees. This includes our most recent honor of being recognized as one of the semifinalists for the 2023 Aspen Prize for Community College Excellence.

Job Summary

This Operations and Support Specialist provides comprehensive administrative, operational, and client support services for the Information Technology Division by coordinating front-office functions, supporting procurement and budget processes, managing communications and workflow activities, and serving as a customer-focused resource for faculty, staff, students, and guests seeking technology assistance.

Responsibilities

• Supports the mission, vision, and values of the institution and complies with applicable college, USG, state, federal, and accreditation requirements.

• Coordinates and performs purchasing, procurement, and payment processes for the Division of Information Technology (IT) in accordance with institutional policies and procedures.

• Assists the Chief Information Officer and Information Technology leadership with budget administration activities, including expenditure tracking, reconciliation, reporting, documentation, and maintenance of financial records.

• Coordinates with the Business Office to maintain accurate purchasing documentation.

• Maintains technology asset management records for IT, including device inventories, equipment assignments, software licensing records, warranties, surplus processes, and lifecycle replacement tracking.

• Serves as the primary front-desk contact for the IT; answers telephone calls, responds to email inquiries, greets visitors, and provides information and assistance to faculty, staff, students, and guests.

• Provides first-tier help desk support by assisting users with basic IT troubleshooting, including account access issues, password resets, multifactor authentication (MFA) updates, software updates, browser-related problems, and service request intake and routing.

• Monitors, routes, and tracks service requests to ensure timely communication and resolution by appropriate IT staff.

• Prepares and maintains reports, spreadsheets, correspondence, presentations, and other administrative and operational documents.

• Assists with research, data gathering, project coordination, and other initiatives within the Division of Information Technology.

• Maintains a high level of professionalism, confidentiality, and customer service in all interactions.

• Performs related duties as assigned.

Required Qualifications

• Relevant education and experience, which is defined as:

• Associates degree in a related field and one year of relevant experience; or

• High school diploma/GED and three years of directly related experience; or

• An equivalent combination of related education, industry certifications, and directly related experience.

• Strong organizational, interpersonal, and communication skills.

• Authorized to work in the United States.

• Ability to maintain reliable transportation to report to assigned work locations, including occasional travel to other college campuses or work-related sites as required.

• This position requires a GHC purchasing card which requires a credit check to receive and continue holding a purchasing card.

Preferred Qualifications

• Experience supporting purchasing, accounts payable, budget tracking, or procurement processes, including quotes, purchase orders, invoices, and working with vendors to receive documentation.
• Experience working in an information technology, higher education, or technology service environment.
• Demonstrated familiarity with common information technology terminology, hardware, software, networking, and cybersecurity concepts.
• CompTIA A+ certification or equivalent technical certification.

Proposed Salary

The starting salary for this position is $52,118 annually.

Required Documents to Attach

Please attach your resume and a cover letter

Knowledge, Skills, & Abilities

• Knowledge of modern office practices, administrative procedures, and records management principles.

• Knowledge of budgeting, procurement, financial recordkeeping, accounts payable processes, and basic accounting principles.

• Knowledge of technology asset management, inventory control practices, and software licensing concepts.

• Knowledge of computers, office productivity applications, enterprise systems, and job-related software programs.

• Knowledge of the Family Educational Rights and Privacy Act (FERPA) and the ability to maintain confidentiality of student information.

• Ability to organize, prioritize, and coordinate multiple assignments while maintaining confidentiality and meeting deadlines.

• Skill in analyzing, reconciling, and maintaining financial, inventory, and operational records.

• Skill in providing exceptional customer service and communicating effectively both orally and in writing.

• Ability to collaborate effectively, manage multiple priorities, and meet deadlines.

Contact Information

For more information or questions about a job posting, please contact Human Resources by email at jobs@highlands.edu

For technical support, please call the USG Service Desk at (877) 251.2644, or email support@usg.edu.

USG Core Values

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Conditions of Employment

Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating your eligibility for employment with Georgia Highlands College, as determined by Georgia Highlands College in its sole discretion, confirmation of the credentials and employment history reflected in your application materials and, if applicable, a satisfactory credit check.

Offers are made expressly subject to the applicable federal and state laws, to the statutes, rules and regulations of this institution and to the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.

Equal Employment Opportunity

Georgia Highlands College provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Other Information

This position will require the use of a purchasing card. As such, the candidate will have to successfully pass a credit check.

Accommodations

Georgia Highlands College is dedicated to providing an accessible environment for all job seekers. If you need an accommodation to search or apply for a position, please request assistance by emailing Jobs@highlands.edu. When contacting us, please include the title of the position you are applying for and details of the specific accommodation you need.