Join a Team That Runs on Data, Process, and Execution
At ENCON Heating & A/C, we don’t just install and service HVAC systems—we build systems and processes that drive a high-performing operation.
If you enjoy solving problems, working with data, and making a real impact on how a business operates—from the office to the field—this role is for you.
What You’ll Do…
Build AI-Powered Micro Tools
• Design and build internal tools using AI APIs that automate repetitive tasks for dispatchers, techs, and office staff
• Translate operational pain points into working prototypes — not decks, actual tools
• Identify automation opportunities by spending time with each team
• Document tools so non-technical staff can use and maintain them
Own Systems & Administration
• System Reconciliation — identify mismatches and maintain data accuracy
• Manage ServiceTitan users: onboarding, roles, permissions, and settings
• Administer company cell phones — setup, assignments, and troubleshooting
• Monitor and triage MSP helpdesk tickets — track open issues, follow up on resolution timelines, and escalate when needed
• Support testing and rollout of system updates and integrations
Reporting & Operations Support
• Build and maintain Excel and Power BI reports for leadership
• Validate and clean data across systems; document SOPs as they evolve
• Work directly with dispatchers, techs, and managers on real-world workflow problems
Must-Haves
• Hands-on experience with Python, SQL, or similar — enough to build and maintain simple tools
• Active AI tool user (ChatGPT, Claude, Copilot, etc.) — not just awareness, actual workflow integration
• Sharp attention to detail — you catch the mismatch before it causes a problem
• Clear communicator across technical and non-technical audiences
• Self-directed — you can be handed a problem with no playbook and figure it out
• Proficient in Excel; willing to learn Power BI
Strong Advantages
• ServiceTitan or similar field service platform experience
• Salesforce or CRM familiarity
• Built internal tools, automations, or micro apps — side projects count
• REST APIs, Power Automate, or Zapier exposure
• Mobile device or IT asset administration experience
Requirements:Eligibility Requirements
Compensation: $28-$30/hr. + quarterly discretionary bonuses + full benefits/PTO
Encon Heating & AC complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Encon Heating & AC does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
CT LIC # HTG-0386317-S1
Putnam NY LIC# 31097
Westchester NY LIC # WC-33774-H21
MEC # 1093
AA/EOE
#EN
Compensation details: 28-30 Hourly Wage
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