Job Description - IT Operations Director (26141827)
Position Title:
IT Operations Director - (26141827)
To be considered for this opportunity, all applications must be received through our Montana State Fund Careers site here IT Operations Director - 855 Front Street, Helena, Montana - MSF
About the Job
Montana State Fund (MSF) is seeking a skilled and mission‑driven IT Operations Director to lead the reliable, secure, and efficient delivery of the technology services our employees rely on every day. Reporting to the Chief Information Officer and serving as a member of the IT Department leadership team, the IT Operations Director ensures that the systems, tools, and infrastructure supporting MSF's work are dependable, stable, and optimized for performance.
This role guides the teams responsible for infrastructure health, service quality, incident response, and customer support. Blending strategic leadership with hands‑on operational oversight, the position promotes transparency, continuous improvement, and strong partnerships with internal business units. Through this work, the role ensures that the technology powering MSF is resilient, cost‑effective, and consistently aligned with organizational needs.
Key responsibilities include:
Strategic IT Operations Leadership: Provide strategic leadership and direction for IT Operations, ensuring reliable, secure, and efficient infrastructure, systems, help desk, and technology services that align with MSF business objectives.
People Leadership and Talent Development: Lead and develop a high-performing, customer-focused IT Operations team. Foster a collaborative and innovative environment where team members are passionate about supporting MSF's mission and delivering excellent service to policyholders and injured workers.
Cross-Functional Collaboration and Partnership: Partner collaboratively with business leaders, executives, vendors, and cross-functional IT teams to deliver technology solutions, manage critical incidents, drive operational excellence, and support strategic initiatives and projects.
Operational Governance and Administration: Oversee IT Operations governance and administration, including service delivery metrics, operational planning, budgets, vendor management, infrastructure lifecycle management, and continuous process improvement to ensure consistent, cost-effective service delivery.
Additional functions:
Manage vendor relationships and budgets effectively to optimize service quality, control costs, and ensure that technology investments support MSF's strategic and operational objectives.
Foster strong relationships with stakeholders across all levels of the organization, leveraging outstanding communication and leadership to drive collaborative initiatives.
This is an excellent opportunity for a leader who excels at operational discipline, clear communication, and building strong, reliable teams dedicated to serving MSF's mission.
About Montana State Fund
Montana State Fund is more than just an insurance company. We are a team of dedicated professionals committed to making a positive impact. Our mission is to partner with employers and their employees to care for those injured on the job and champion a culture of workplace safety for our fellow Montanans.
Six values guide us in our day-to-day work:
Do what's right
Deliver with heart
Focus on what matters
Succeed together
Find a better way
Take the long view
Job location:
This position requires regular attendance and presence in the MSF Helena office.
Working conditions:
Fast paced general office environment. Some stress may occur. Requires sitting for extended periods of time, standing, visual acumen, manual dexterity, detailed verbal communications and fine finger manipulation for working with computer keyboards
Compensation and Benefits:
Starting salary for this exempt position begins at $149,400-$186,700 per year.
Montana State Fund offers excellent benefits, paid time off, and a competitive compensation program, including:
Excellent health insurance with dental, vision, life, long-term disability and more, with optional dependent coverage.
Flexible spending accounts for dependent care and medical expenses.
Public employees' retirement plan tax-deferred contributions with a generous employer match.
Optional 457(b) deferred compensation to further increase retirement savings.
Higher education reimbursement and other training and development programs.
Robust personal leave, paid holidays, and extended leave.
Learn more about working at MSF: click here
This posting is scheduled to close on July 30, 2026. If a sufficient number of qualified applications are received, this posting may close early. Apply today!
To be considered for this opportunity, all applications must be received through our Montana State Fund Careers site here IT Operations Director - 855 Front Street, Helena, Montana - MSF
About You
To find success and satisfaction in this role, candidates will possess the following traits:
A seasoned operations leader who brings deep experience in IT service delivery, infrastructure, or applications-and a passion for ensuring that technology "just works" for the people who depend on it.
Thrives in fast‑paced environments, excel at managing complexity, and lead with a mindset focused on stability, customer experience, and continuous improvement.
Communicates clearly, collaborates naturally, and builds trust across all levels of an organization.
Enjoys solving operational challenges, guiding teams through change, and ensuring that mission‑critical systems are reliable, secure, and aligned with business needs.
A leader who demonstrates strong ownership, approaches challenges with curiosity, works with speed and intention, and consistently delivers high‑quality results.
At Montana State Fund, how we do our jobs matters to us as much as what we do. To support our customer-centered workplace, successful candidates are team players who possess:
Customer and growth mindset
Empathy
Accountability
Adaptability
Resiliency
Communication skills
Minimum Qualifications:
Required:
Bachelor's degree in a field relevant to the position, and
Ten (10) years of IT business operations experience or IT applications experience, including four (4) years in IT operations leadership.
An equivalent combination of education and experience of the above requirements may be considered.
Preferred:
Master's degree in a field relevant to the position.
Five (5) years' experience in insurance or related industry.
Experience working with Guidewire Insurance Suite or similar insurance solutions.
Experience with AWS cloud.
Certifications such as AWS Solution Architect, PMP, or Agile.
Applicant Pool Statement: Not Applicable Training Assignment: Not Applicable
Salary: $
149,400.00 - 186,700.00 Yearly
Telework Eligibility: Telework Eligible (Full-time telework is not available. Telework schedule must be supervisor approved.) Benefits Package Eligibility: Health Insurance, Paid Leave & Holidays, Retirement Plan
Number of Openings
: 1 Employee Status: Regular Schedule: Full-Time
Job Type
: Standard
Shift
: Day Job
Travel
: No
Primary Location
: Helena
Agency: Montana State Fund Union: 000 - None
Posting Date
: Jul 14, 2026, 4:37:49 AM
Closing Date (based on your computer''s timezone)
: Aug 1, 2026, 11:29:00 AM
Required Application Materials: Resume
Contact Name: Emily McGlenn | Contact Email: emily.mclgenn@mt.gov | Contact Phone: 406-495-5237 The State of Montana has a decentralized human resources (HR) system. Each agency is responsible for its own recruitment and selection. Anyone who needs a reasonable accommodation in the application or hiring process should contact the agency''s HR staff identified on the job listing or by dialing the Montana Relay at 711. Montana Job Service Offices also offer services including assistance with submitting an online application.
State government does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, pregnancy, childbirth or medical conditions related to pregnancy or childbirth, age, physical or mental disability, genetic information, marital status, creed, political beliefs or affiliation, veteran status, military service, retaliation, or any other factor not related to merit and qualifications of an employee or applicant.