IT Operations Engineer

PeopleNTech LLC

Alexandria, VA

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JOB DETAILS

SALARY

$50–$53 Per Hour

SKILLS

Amazon Web Services (AWS), Analysis Skills, Application Programming Interface (API), Automation, Billing, Cash Flow, Data Analysis, Data Quality, Documentation, Financial Transactions, Identify Issues, Incident Management, Information Technology & Information Systems, Knowledge Base, Operational Audit, Operational Improvement, Operational Support, Order Management, Order to Cash, Payment Processing, Problem Solving Skills, Production Support, Root Cause Analysis, SQL (Structured Query Language), Sales Management, Scripting (Scripting Languages), ServiceNow, Software Administration, System Integration (SI), System Migration, System Operations, Telecommunications, Telemetry, Trend Analysis

LOCATION

Alexandria, VA

POSTED

30+ days ago

Bill rate - $50-53/hr
Any visa is Ok.

Role: IT Operations Engineer
Location: Denver, CO
Client : Daten Technology Solutions

Role Purpose
Provide hands-on operational support for telecom digital platforms while contributing to runbook automation, monitoring improvements, and operational analytics. The role focuses on efficient incident resolution, data troubleshooting, and automation of repetitive support tasks.

Key Responsibilities

Investigate and resolve L2/L3 production incidents across application, API, and database layers
Monitor system health and respond to alerts from Dynatrace, CloudWatch, and monitoring tools
Perform root cause analysis using application logs, database queries, and telemetry data
Execute operational tasks using runbooks and automated workflows
Assist in creating automation scripts for common operational tasks
Support ServiceNow incident lifecycle management including triage, updates, and closure
Work with third-party vendors and integration systems to resolve operational issues
Maintain knowledge base documentation and operational playbooks
Support data analysis for incident trends and operational improvement initiatives

Required Technical Skills & Experience

4–6 years experience in Application Support or Production Support
Experience troubleshooting telecom or digital service platforms
Strong SQL query skills for data validation and incident diagnostics
Basic familiarity with AWS services and monitoring tools
Experience using ServiceNow ticketing workflows
Exposure to log analysis, API troubleshooting, and data validation
Knowledge of scripting or automation tools is an advantage

Required Functional Skills (Telecom Domain)

Strong understanding of telecom BSS concepts including Billing, Charging, Subscription Management, and Order Management
Experience with proration, recurring charges, usage-based billing, and invoice lifecycle
Experience handling production issues related to billing discrepancies, failed activations, and subscription errors
Ability to analyse order-to-cash flows across integrated telecom systems

Nice to Have

Knowledge of promotions, discounts, bundles, and offer configuration
Understanding of customer lifecycle, plan migrations, and account management
Familiarity with payment processing, recharge/top-up flows, and financial transactions

About the Company

PeopleNTech LLC

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