3rd Level Support, Amazon Web Services (AWS), Change Management, Citrix Product Family, Cloud Computing, Clustering Software, Communication Skills, Computer Science, Computer Security, Configuration Management, DNS (Domain Name System), Database Administration, Desktop Virtualization, Document Change Management, Entertainment and Media, High Availability, ITIL (IT Infrastructure Library), Identify Issues, Incident Response, Information Technology & Information Systems, Interpersonal Skills, Linux Operating System, MCITP - Microsoft Certified IT Professional, MCSE - Microsoft Certified Systems Engineer, Microsoft Active Directory, Microsoft Certifications, Microsoft Exchange Server, Microsoft IIS Web Server (Internet Information Services), Microsoft Product Family, Microsoft SQL Server, Microsoft SQL Server DBA (Database Administration), Microsoft Windows Azure, Microsoft Windows Server, Microsoft Windows System Administration, On Site Support, Oracle Database, Organizational Skills, Performance Analysis, Performance Tuning/Optimization, Policy Development, Presentation/Verbal Skills, SQL (Structured Query Language), Scripting (Scripting Languages), ServiceDesk, Software Administration, Systems Administration/Management, Systems Maintenance, Technical Operations, Testing, VMWare, VMWare vSphere, Windows PowerShell, Writing Skills