IT Operations Engineer

ECS Federal LLC

Washington, DC

JOB DETAILS
SALARY
$115,000–$125,000 Per Year
SKILLS
Analysis Skills, Change Control, Cloud Computing, Communication Skills, Customer Relations, Data Quality, Database Programming, Doctor of Nursing Science (DNS), Documentation, Firewalls, Hybrid Cloud, Identify Issues, Information Technology & Information Systems, Internet Security, Maintain Compliance, Mentoring, Microsoft Windows Operating System, Microsoft Windows Server, Network Configuration Management, Network Security, Operational Improvement, Operational Support, Operations Management, Operations Processes, Performance Metrics, Process Improvement, Production Control, Production Support, Production Systems, Reconciliation, SQL (Structured Query Language), Server Programming/Applications, Service Level Agreement (SLA), Software Administration, Software Configuration Management, Software Engineering, Systems Analysis, Technical Support, Testing, Trend Analysis
LOCATION
Washington, DC
POSTED
4 days ago

Everforth ECS is seeking a IT Operations Engineer to support a mission-critical, client-server software application in our Stafford, VA office.

We are seeking a highly capable and experienced engineer to provide advanced application operations, server-side administration, production infrastructure support, deployment/site readiness support, configuration alignment, troubleshooting, and future cloud-migration support for a custom Windows-based client-server application. This role is responsible for maintaining production application environments, supporting production infrastructure and network alignment, validating application and site configurations, diagnosing complex incidents across application, database, server, network, security, and integration layers, and helping prepare the program for future transition to cloud or hybrid-cloud environments.

This position also supports the Application Support Manager by improving operational processes, monitoring system health, analyzing incident and ticket trends, mentoring junior staff, and helping ensure adherence to SLAs, security requirements, change-control practices, migration-readiness expectations, and performance metrics.

Responsibilities

  • Provide senior-level operational and technical support for a custom Windows-based client-server application, including server-side administration, production infrastructure support, configuration alignment, site support, and production troubleshooting.
  • Administer, monitor, and troubleshoot production application environments, including Windows servers, Windows services, scheduled tasks, service accounts, permissions, application configurations, logs, Event Viewer, operating-system dependencies, and related server-side resources.
  • Perform SQL-driven diagnostics and collaborate with DBAs to validate data integrity, investigate performance issues, reconcile data against requirements and logs, and support query, indexing, or schema-related analysis.
  • Configure, validate, and troubleshoot application, infrastructure, and site-specific settings under formal change control, including permissions, tenant/client parameters, service parameters, integrations, firewall rules, DNS, certificates, service accounts, and security-related configurations.
  • Coordinate with infrastructure, networking, cybersecurity, database, engineering, cloud, and site-support teams on production dependencies, operational stabilization, future cloud migration readiness, and post-migration support.
  • Support future transition to cloud or hybrid-cloud environments through discovery, dependency mapping, infrastructure and network readiness, configuration documentation, operational process updates, troubleshooting, and post-migration stabilization.
  • Provide customer-facing technical support and clear communications to users, site personnel, and stakeholders, including incident status, workarounds, resolution plans, training materials, issue trends, mitigation strategies, and post-incident actions.

Salary Range: $115,000 - $125,000

General Description of Benefits

About the Company

E

ECS Federal LLC

ECS was founded in 2001 by experienced IT professionals with a commitment to quality processes, people and performance. Led by our Chairman, Roy Kapani, and an experienced executive leadership team, ECS provides our customers with solutions and services that support their critical needs and further mission objectives. This commitment has paved the way for expansive growth, year over year.

ECS gained market share in 2011 in the Department of Defense and Federal spaces through both organic and acquisition growth. In May, ECS completed its first strategic acquisition with the purchase of OAK Management, Inc., a leading provider of marine environmental services, ship systems engineering, maritime consulting and platform acquisition management. The OAK acquisition kicked off ECS’ intention to add tactical acquisitions as a part of its long term strategy to supplement and expand upon organic growth and to build enterprise value. ECS closed out 2011 with the acquisition of Paradigm Technologies, Inc. The Paradigm transaction added approximately 200 employees to ECS’ existing 900+ employees. Paradigm also added new Defense clients for ECS, including the Missile Defense Agency, the Navy’s Program Executive Officer for Integrated Warfare Systems, the United States Marine Corps, and the U.S. Marshals Service.

In 2012, ECS completed the acquisition of iLuMinA Solutions, Inc. iLuMinA brings large-scale Enterprise Resource Planning (ERP) software implementation and infrastructure design and development to ECS’ expanding capabilities.

ECS will continue to invest in corporate infrastructure and quality processes as we grow and enhance our ability to offer professional excellence to both our customers and our employees.

COMPANY SIZE
50 to 99 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
2000
WEBSITE
http://www.ecs-federal.com/