IT Operations Lead, Corporate Technology

About Yuma

Yuma invests in, builds, and scales infrastructure in the Bittensor ecosystem. Within Bittensor we are among the largest decentralized AI infrastructure providers, operate the largest investment fund, partner with large exchanges to provide asset services, and invest in and incubate other growing companies. We were founded in late 2024 and are continuously growing our business lines and product offerings.

About the Role

We’re looking for an IT Operations Lead, Corporate Technology to lead the day-to-day operation of Yuma’s corporate technology environment. You will serve as the primary owner of IT service delivery, end-user technology, SaaS administration, and Managed Service Provider (MSP) oversight while partnering closely with Security and Engineering teams.

This is a hands-on operational role responsible for ensuring employees have reliable, secure, and scalable technology services while continuously improving technology operations and controls in a fast-growing organization. The individual in this role will have significant influence over how Corporate IT scales as Yuma continues to grow.

Responsibilities

• Own the delivery, reliability, and continuous improvement of corporate IT services and end-user technology.
• Serve as the primary relationship manager for Yuma’s MSP, including performance management, escalation handling, and SLA oversight.
• Own operational oversight of service requests, incidents, escalations, and user support processes.
• Manage employee onboarding, offboarding, device lifecycle management, and access provisioning processes.
• Manage software licensing, vendor renewals, and technology procurement processes.
• Administer and support business systems including identity platforms, productivity suites, collaboration tools, and SaaS applications.
• Lead implementation of corporate technology systems, upgrades, and operational improvement initiatives.
• Establish, document, and improve operational processes including incident, request, asset, and change management.
• Maintain accurate inventories of endpoints, software assets, licenses, and technology vendors.
• Partner with Security to implement, operate, and maintain security controls across endpoints, applications, and identity platforms.
• Support compliance and audit activities, including evidence collection and control operation for frameworks such as SOC 2 and ISO 27001.
• Develop operational reporting, service metrics, and dashboards to measure performance and identify improvement opportunities.
• Support business continuity, disaster recovery, and operational resilience initiatives.
• Provide hands-on troubleshooting and escalation support for critical business and technology issues.

Qualifications

• Bachelor’s degree in Information Technology, Information Systems, Computer Science, or related field, or equivalent practical experience.
• 5+ years of experience in IT operations, corporate IT, infrastructure, or service delivery roles.
• Experience with Microsoft 365, Google Workspace, Entra ID, Okta, Jamf, Kandji, Intune, or similar enterprise platforms.
• Exposure to cloud platforms such as GCP, AWS, or Azure.
• Experience managing Managed Service Providers (MSPs) and third-party technology vendors.
• Strong understanding of identity and access management, endpoint management, and SaaS administration.
• Experience supporting cloud-first technology environments and modern productivity platforms.
• Familiarity with IT service management practices including incident, request, change, and asset management.
• Understanding of IT security best practices, especially least-privilege access principles.
• Strong organizational, project management, and vendor management skills.
• Excellent communication skills and the ability to work effectively across technical and business teams.
• Ability to balance strategic improvement initiatives with hands-on operational responsibilities.

Nice to Have

• Experience with endpoint security tools like Zscaler, SentinelOne, or CrowdStrike.
• Experience supporting distributed or global workforces.
• Experience working in regulated, security-focused, or audit-driven environments.
• Understanding of security and compliance frameworks such as SOC 2 and/or ISO 27001.
• Prior experience in a startup or high-growth company.
• Familiarity with cryptocurrency, blockchain, AI, or infrastructure-focused businesses.