IT Operations Manager

Job Overview:

Pay Range $66.66hr - $71.66hr

Requirement/Must Have:

• Associate's or Bachelor's Degree or technical institute degree/certificate in Computer Science, Information Systems, or other related field, or equivalent work experience.
• Minimum of 7 years of IT work experience.

Responsibilities:

• Manage and coordinate daily activities of the technical team, including project scheduling, monitoring and incident response.
• Ensure operational support coverage and adherence to service level agreements (SLAs).
• Monitor system performance and availability, ensuring timely resolution of issues.
• Develop, implement, and maintain operational standards, procedures, and best practices.
• Ensure compliance with internal policies, industry standards, and regulatory requirements.
• Plan and manage the integration and support of new technologies into the environment.
• Collaborate with infrastructure and application teams to ensure seamless deployment and support of systems.
• Lead, mentor, and develop a team of supervisors, project leaders, and technical staff.
• Conduct performance evaluations, training, and succession planning.
• Provide input on business continuity planning and disaster recovery strategies.
• Drive continuous improvement initiatives to enhance service delivery and customer satisfaction.
• Provide computer and user support including, but not limited to, installation and configuration of hardware and software, upgrades, patches, and advanced technical support.
• Monitor service ticket queue and resolve tickets as assigned.
• Document work performed and resolutions.
• Perform advanced network and telephony support.
• Provide on-site support for remote troubleshooting by other technical staff.
• Travel between locations required 25% - 40%.

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities