Seeking an IT Operations Manager to oversee internal IT staff and managed service providers, ensuring high-quality service desk, data center operations, and project delivery in a hybrid role based in Columbus, OH. Responsibilities include leading team priorities, developing ITIL-aligned processes, managing vendor performance, and supporting technology growth aligned with strategic roadmaps. The role involves maintaining system performance, implementing infrastructure solutions, and promoting organizational change for continuous improvement. Requirements include leadership experience, a degree in a technical field, and 3+ years in regulated IT environments and enterprise projects. Preferred skills include ITIL certification, cloud experience (Azure), cybersecurity knowledge, and familiarity with core banking and AI technologies. The position reports to the CIO and emphasizes fostering a diverse, inclusive work culture.