IT Operations Professional - Contract to Permanent
Overview:
Performs IT operations and maintenance activities according to approved procedures, guidelines and standards.
Supports customization and facilitates IT operations and maintenance processes.
Implements programs and procedures for safeguarding data/information security and safety.
Executes and/or organizes relevant testings.
Designs and documents existing and changed IT operational processes.
Develops necessary service levels in order to fulfill business requirements.
Responsibilities:
• Change Request Management (generating CRs, advising on CR creation, coordinating CR implementation and testing)
• Incident Management (clarifying and forwarding requests, documenting solutions, creating FAQs)
• Follow-up on system failures
• User Account Management (setting up/further developing a user management process, user/role controlling, documentation)
• Planning, execution, and continuous improvement of the interfaces of CSML IT processes (including service providers)
• Participation in IT projects/initiatives (especially in the SAP area)
Competencies:
1. Methodological competence
• Extensive knowledge of IT technologies/applications and processes for analysis, Design, implement, and optimize
• Project management and coordination: methodically lead/coordinate projects
• Consulting expertise in change processes
• Structured, systematic, goal-oriented, and independent work
2. Technical Expertise
• Expertise in IT processes (SAP, ServiceNow, LFS, BPM, GAMA, SolMan)
• Comprehensive process understanding
• Quick comprehension and analytical skills
804 Technology is your corporate engineering partner in recruiting, staffing, and placement. The partners at 804 Technology have over thirty years of combined technical experience. Our reputation is built on our ability to establish long-term, positive relationships with our clients, candidates and employees. 804 Technology leads the industry in its customer-focused standard for quality, service and professionalism.
We offer both temporary and permanent recruitment services for the complete project life cycle, from conception to completion. Our staff is dedicated to quickly finding the most qualified engineers and engineering support personnel on a national level.