IT Operations Professional

TekWissen LLC

Cary, NC(remote)

JOB DETAILS
SALARY
$37.79–$41.37
SKILLS
Business Development, Business Process Management, Business Processes, Change Order Management, Coaching, Consulting, Continuous Improvement, Customer Relations, Diversity, Document Management, Documentation, English Language, Frequently Asked Questions (FAQ), Healthcare, Healthcare Providers, Help Desk, Incident Management, Information/Data Security (InfoSec), Medical Imaging, Operations Processes, Procedure Implementation, Process Analysis, Process Improvement, Project/Program Coordination, Project/Program Management, Quality Assurance Methodology, SAP, ServiceNow, Team Player, Technical Support, Test Plan/Schedule, User Account Administration, Workforce Management
LOCATION
Cary, NC(remote)
POSTED
5 days ago
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan, offering strategic talent solutions to clients worldwide. The opportunity below is with one of our clients, a leading global medical technology company. This organization provides a wide range of diagnostic imaging and laboratory diagnostics, as well as advanced therapies and digital health services. Its solutions span prevention and early detection through diagnosis, treatment, and follow-up care, empowering healthcare providers worldwide.
Job Title: IT Operations Professional
Location: Cary, NC 27511
Duration: 6 Months
Job Type: Temporary Assignment
Work Type: Remote (Eastern Time Zone)
Shift Timings: Monday Friday, 8:00 AM 5:00 PM
Job Description:
  • Performs IT operations and maintenance activities according to approved procedures, guidelines and standards.
  • Supports customization and facilitates IT operations and maintenance processes.
  • Implements programs and procedures for safeguarding data/information security and safety.
  • Executes and/or organizes relevant testings.
  • Designs and documents existing and changed IT operational processes.
  • Develops necessary service levels in order to fulfill business requirements.
  • Performs 2nd-level user help desk activities, individual coaching and trainings.

Impacts:

  • Needs professional technological, economical or scientific know how, methods, tools and principles, and applies to differing and variable situations.
  • Needs to solve assigned, non-routine tasks, to contribute to projects or assignments, or to support development of guidelines, methods, tools or business processes.

Key Responsibilities:

  • "Experienced Professional" These positions are expected to contribute to and deliver business processes or detailed technology solutions, in a self-managed and target-oriented manner, and thus contributes to team results.
  • Positions focusing on analyzing, developing, testing or implementing processes, technologies and systems in their specific field of expertise, from first principles.
  • Targets are short to medium term (best to be characterized as milestones), and achievements are monitored.
  • They may provide functional advice to and integrate services of operational staff or semi-professional colleagues.
  • Typically, these functions review to 2 to 5 years of relevant experience in their field of work and qualification.

Experience:

  • 2+ years or Master Entry.
  • Knowledge: Good knowledge in a technical field or business method including the basic theoretical background.
  • Develops basic business understanding. Contributes to team effort, awareness of expected value add. May improve processes, business methods or technical components
Responsibilities:

Change Request Management (generating CRs, advising on CR creation, coordinating CR implementation and testing)
Incident Management (clarifying and forwarding requests, documenting solutions, creating FAQs)
Follow-up on system failures
User Account Management (setting up/further developing a user management process, user/role controlling, documentation)
Planning, execution, and continuous improvement of the interfaces of CSML IT processes (including service providers)
Participation in IT projects/initiatives (especially in the SAP area)

Competencies:

1. Methodological competence

Extensive knowledge of IT technologies/applications and processes for analysis, Design, implement, and optimize

Project management and coordination: methodically lead/coordinate projects

Consulting expertise in change processes

Structured, systematic, goal-oriented, and independent work

2. Technical Expertise

Expertise in IT processes (SAP, ServiceNow, LFS, BPM, GAMA, SolMan)

Comprehensive process understanding

Quick comprehension and analytical skills

3. Social Skills

Goal-oriented and effective work in internal and cross-departmental teams

Customer-oriented approach with internal and external partners - coordination of employees at the IT service provider (LogSol, Schenker)

Communication and teamwork skills

Drive and perseverance

Personal responsibility and decisiveness

4. Language Skills

English
TekWissen Group is an equal opportunity employer supporting workforce diversity.

About the Company

T

TekWissen LLC

WE THE TEKWISSEN PEOPLE

TekWissen offers you a broader portfolio of services, industry-leading solutions, and the meaningful innovations that give you greater flexibility and speed to respond to market dynamics, reduced costs and risk to improve enterprise performance, and increased productivity to enable growth.

To keep pace with global market demands, TekWissen keeps its finger on the pulse of change. Our organized approach to guiding a project from its inception to closure. Managing projects is becoming more and more important as we enter the digital era. To cope with the pace that this transition demands, a method is required to manage projects so they can yield quality work, while incorporating efficient use of time and resources.

Project involves identifying which quality standards are relevant to the project and determining how to satisfy them.

It is important to perform quality planning during the Planning Process and should be done alongside the other project planning processes because changes in the quality will likely require changes in the other planning processes, or the desired product quality may require a detailed risk analysis of an identified problem. It is important to remember that quality should be planned, designed, then built in, not added on after the fact.

Capabilities and accomplishments in one TekWissen business enhance the opportunity for success in the others. Put simply, TekWissen's unique combination of attributes promotes success.



COMPANY SIZE
100 to 499 employees
INDUSTRY
Computer/IT Services
FOUNDED
2009
WEBSITE
http://www.tekwissen.com/