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IT Operations Professional

Ampcus Incorporated

Cary, NC

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JOB DETAILS
SKILLS
Analysis Skills, Business Development, Business Process Management, Business Processes, Business Services, Change Order Management, Coaching, Consulting, Continuous Improvement, Customer Relations, Document Management, Documentation, English Language, Frequently Asked Questions (FAQ), Help Desk, Incident Management, Information/Data Security (InfoSec), Operations Processes, Procedure Implementation, Process Analysis, Process Improvement, Project/Program Coordination, Project/Program Management, Quality Assurance Methodology, SAP, ServiceNow, Team Player, Technical Support, Test Plan/Schedule, User Account Administration
LOCATION
Cary, NC
POSTED
10 days ago

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

 

Job Title: IT Operations Professional

Location(s): Cary, NC


Position Description:

  • Performs IT operations and maintenance activities according to approved procedures, guidelines and standards.
  • Supports customization and facilitates IT operations and maintenance processes.
  • Implements programs and procedures for safeguarding data/information security and safety.
  • Executes and/or organizes relevant testings.
  • Designs and documents existing and changed IT operational processes.
  • Develops necessary service levels in order to fulfill business requirements.
  • Performs 2nd-level user help desk activities, individual coaching and trainings.
Impacts:
Needs professional technological, economical or scientific know how, methods, tools and principles, and applies to differing and variable situations. Needs to solve assigned, non-routine tasks, to contribute to projects or assignments, or to support development of guidelines, methods, tools or business processes.

Key Responsibilities: 
Experienced Professional
  • These positions are expected to contribute to and deliver business processes or detailed technology solutions, in a self-managed and target-oriented manner, and thus contributes to team results.
  • Positions focusing on analyzing, developing, testing or implementing processes, technologies and systems in their specific field of expertise, from first principles.
  • Targets are short to medium term (best to be characterized as milestones), and achievements are monitored.
  • They may provide functional advice to and integrate services of operational staff or semi-professional colleagues.
  • Typically, these functions review to 2 to 5 years of relevant experience in their field of work and qualification.
Experience:
  • 2+ years or Master Entry.
Knowledge:
  • Good knowledge in a technical field or business method including the basic theoretical background.
  • Develops basic business understanding.
  • Contributes to team effort, awareness of expected value add.
  • May improve processes, business methods or technical components
Responsibilities:
  • Change Request Management (generating CRs, advising on CR creation, coordinating CR implementation and testing).
  • Incident Management (clarifying and forwarding requests, documenting solutions, creating FAQs).
  • Follow-up on system failures.
  • User Account Management (setting up/further developing a user management process, user/role controlling, documentation).
  • Planning, execution, and continuous improvement of the interfaces of CSML IT processes (including service providers).
  • Participation in IT projects/initiatives (especially in the SAP area).
Competencies:
1. Methodological competence
  • Extensive knowledge of IT technologies/applications and processes for analysis, Design, implement, and optimize.
  • Project management and coordination: methodically lead/coordinate projects.
  • Consulting expertise in change processes.
  • Structured, systematic, goal-oriented, and independent work.
2. Technical Expertise
  • Expertise in IT processes (SAP, ServiceNow, LFS, BPM, GAMA, SolMan).
  • Comprehensive process understanding.
  • Quick comprehension and analytical skills.
3. Social Skills
  • Goal-oriented and effective work in internal and cross-departmental teams.
  • Customer-oriented approach with internal and external partners - coordination of employees at the IT service provider (LogSol, Schenker).
  • Communication and teamwork skills.
  • Drive and perseverance.
  • Personal responsibility and decisiveness.
4. Language Skills
  • English.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.

About the Company

A

Ampcus Incorporated

Ampcus Inc is a global technology and business consulting firm specializing in Digital Transforrmation, Big Data, Analytics, Cyber Security, Testing, IV&V, Infrastructure Management and Enterprise Solutions. Ampcus Inc is an SBA 8(a) certified Women and Minority Owned global Provider of broad range of consulting Services. From strategy to execution, our disciplined yet flexible approach starts and ends with our clients. By listening hard and working harder, their goals become our goals. We are an ISO 9000, ISO 20000, ISO 27000 and CMMi Level certified company.

Ampcus consultants have significant business, engineering and technology experience. Our consultants have over 20 years of business experience and an average of over 10 years of engineering and technology experience. This means that the project teams understand how systems work and how the technology impacts the business processes of organizations.

We believe that success of an engagement is determined by strong project management, clear communication and mutual commitment working collaboratively. Our methodology begins by listening to the customer needs, then working with their teams to gain a clear understanding of the requirements, while providing a knowledge transfer of best practices for the organization. As a recognized leader providing customized software services, management and engineering solutions to companies around the world, our ability to deliver is a "granted"​ that makes companies put their trust in us to answer their day-to-day business challenges and put them on a path for greater success. We are the choice for our clients because we look at our clients business from a growth perspective.

Industry: Information Technology and Services

Specialties: Digital Transformation, Big Data and Analytics, Infrastructure Management Services, Testing and IV&V, Cyber Security, Active Directory and E-mail Infrastructure, Project Management, Training, and ERP, CRM. EAI, BI

COMPANY SIZE
500 to 999 employees
INDUSTRY
Staffing/Employment Agencies
WEBSITE
http://www.ampcus.com

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