IT Operations Service Desk Manager (Contract to Hire)

Michael Page International

New York, New York

JOB DETAILS
SALARY
$75–$90 Per Hour
JOB TYPE
Temporary
SKILLS
Adobe Product Family, Business Services, Cloud Computing, Computer Science, Consulting, Continuous Improvement, Customer Support/Service, Financial Services, Help Desk, IT Service Management (ITSM), ITIL (IT Infrastructure Library), Information Technology & Information Systems, Internet Security, Leadership, MPI, Maintain Compliance, Microsoft Exchange Server, Microsoft Product Family, Microsoft Windows Operating System, NetSuite, Operations Management, Oracle, Problem Solving Skills, Process Improvement, Salesforce.com, Service Delivery, Service Level Agreement (SLA), ServiceNow, Software Administration, State Laws and Regulations, Strategic Planning, Supplier Relationship Management (SRM), Technical Leadership, Technical Support, User Interface/Experience (UI/UX), Vendor/Supplier Relations, Vendor/Supplier Selection
LOCATION
New York, New York
POSTED
1 day ago
Mid-Sized Investment Firm IT Operations LeaderThis opportunity is with a mid-sized company within the business services industry, offering a professional and structured work environment. The organization is known for its focus on innovation and delivering high-quality services to its clients.Job DescriptionLead and develop the North American IT Operations team, ensuring exceptional service delivery and SLA compliance. Oversee Service Desk, End User Support, and Application Support functions. Manage incident resolution, problem management, and continuous improvement initiatives using ITIL/ITSM practices. Support and optimize core business platforms including Microsoft 365, ServiceNow, Adobe, Concur, Oracle NetSuite, Salesforce, and collaboration technologies. Partner with business leaders to deliver secure, scalable, and user-focused technology solutions. Drive regional IT projects and strategic initiatives across infrastructure, cloud, cybersecurity, and workplace technology. Manage local vendor relationships, procurement activities, and service providers. Ensure operational resilience, compliance, and alignment with business objectives. Identify opportunities to improve processes, tools, and user experience across the IT environment.MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.The Successful ApplicantQualifications & Experience: Bachelor's degree in Information Technology, Computer Science, Business, or related field. 10+ years of experience leading IT Operations, Service Desk, Infrastructure, or End User Computing teams. Demonstrated experience managing enterprise technology environments and technical support teams. ITIL Foundation certification or equivalent IT service management experience preferred. Financial services or other regulated industry experience preferred.Technical Expertise Required: Microsoft 365, ServiceNow (ITSM/ITAM), Windows & Exchange, Microsoft Teams Rooms, Salesforce. Preferred: Azure, Intune, SharePoint, Cisco networking, Security technologies, Infrastructure and engineering background.What's on OfferCompetitive hourly pay ranging from $75 to $90 per hour, based on skills and experience. Opportunity to work in a mid-sized company within the business services industry. Temporary role offering valuable experience in IT operations and service desk management. Professional and supportive work environment.If you're ready to take on a leadership role in IT operations and contribute to a growing team in New York, apply today!

About the Company

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Michael Page International

Michael Page is one of the world's leading professional recruitment consultancies, specializing in the placement of candidates in permanent, contract, temporary and interim positions with clients around the world. Our business was established in Canada in 2005 when we opened our Toronto office. Our role is to work with employers and job seekers to facilitate a successful match. This can range from advising a global company on a candidate sourcing strategy to helping a job seeker find their dream job. In Canada, we focus on recruiting for the following areas: Banking and financial services Digital and e-commerce Engineering and manufacturing Finance and accounting Human resources Information technology Marketing Oil and gas Procurement and supply chain Property and construction Sales An Established Brand The Group has established a leading presence in many of the key markets for professional recruitment around the world and has positioned itself in certain other markets, which offer the opportunity for future growth. Within its current largest markets, Michael Page has also built a regional presence, including in the UK, France and Australia. Consequently, the Michael Page brand is among the most widely recognized brands in the professional recruitment industry. A Market Leader The role of a recruitment consultancy is to act as an intermediary, identifying and sourcing suitably qualified candidates on behalf of its clients. Candidates are recruited either for permanent or contract positions (typically for a fixed term) or on a temporary basis. Within the overall recruitment industry, the market for professional recruitment services is a specialist sector which has developed more recently. Michael Page is widely recognized as leading the development of this market around the world. Learn the benefits of working with Michael Page yourself. Submit your resume or contact a Michael Page recruitment consultant today.
COMPANY SIZE
10,000 employees or more
INDUSTRY
Staffing/Employment Agencies
WEBSITE
https://www.michaelpage.ca/