IT Operations Specialist (82111)

Centurion is proud to be a leading provider of comprehensive healthcare services to correctional facilities, state hospitals, and community mental health centers nationwide.

We are currently seeking a full-time IT Operations Specialist to join our Regional Office located in Boise, Idaho.

Essential Duties:

• Applying system analysis techniques to resolve technical problems with computer hardware, software, mobile devices, and telecommunication systems
• Triaging and resolving Tier 1 and 2 requests and developing an understanding of the tier escalation process
• Effectively testing fixes to ensure issues have been adequately resolved
• Performing post-resolution follow-ups to ensure problem resolution
• Fully documenting all pertinent end user identification data, including name, department, and contact information, and ensuring that all resolution notes are entered appropriately
• Configuring, maintaining, testing, and documenting IT Operations applications and knowledge base materials
• Documenting and monitoring incident and work requests per departmental procedures
• Solving complex problems independently or collaboratively with IT colleagues
• Answering, evaluating, and prioritizing incoming requests for assistance
• Fulfilling routine communication requirements, including system documentation and status reporting
• Utilizing the ticketing system to document and manage client requests and issues
• Providing training to end users as needed on any supported Microsoft technologies or contract-specific applications
• Following and adhering to simple and complex instructions, including Standard Operating Procedures
• Creating and updating procedural documentation
• Reviewing and evaluating new technology and make recommendations for use within IT, Corporate, and the company as a whole
• Maintaining a willingness and ability to travel
• Maintaining flexibility for weekend and/or holiday work as needed
• Other duties as assigned
• High school diploma or GED equivalent required
• Bachelor's degree in information technology or related field preferred
• Minimum of two (2) years of experience in a corporate help desk environment preferred
• Minimum of one (1) years of experience in a desktop support position, preferably within a corporate environment
• CompTIA A+, CompTIA Network +, and Microsoft MCP certifications
• Basic understanding of networking principles (e.g., TCP/IP protocols), Active Directory, and Exchange
• General knowledge of electronics, PC architecture, PC operating systems, and Microsoft Office
• Demonstrated expertise in Remote Desktop Management (RDP); PC troubleshooting, configuration, and maintenance; and printer troubleshooting
• Experience with current Windows operating systems
• Extensive application support experience of current Microsoft Office family of products
• Familiarity or experience with current Microsoft SharePoint family of products
• Working knowledge of a range of diagnostic utilities, including application error and system event logs review

We offer excellent compensation and comprehensive benefits for our full-time team members including:

• Health, dental, vision, disability and life insurance
• 401(k) with company match
• Generous paid time off
• Paid holidays
• Flexible Spending Account
• Continuing Education benefits
• Much more...