IT Operations Specialist

Introduction

We’re looking for a hands-on IT Operations Specialist to support our Technical Operations (TechOps) function within a real-time Fusion Center environment in Foster City, CA. The ideal candidate combines strong analytical and documentation skills with practical experience in systems, networking, and operations workflows. This role is fully on-site in a secure facility and plays a key part in capturing and improving the technical backbone of live operations.

Required Skills & Qualifications

• Strong technical documentation and analytical capability
• Excellent communication and interpersonal skills
• Prior hands-on experience in at least two of the following:
  • Windows workstation support
  • Real-time operations or command-center environments
  • TCP/IP networking or systems administration
  • Web application or infrastructure troubleshooting
• Prior work experience at client or in client's Industry

Applicants must be able to work directly for Artech on W2

Preferred Skills & Qualifications

• Experience in NOC/SOC/Operations Center or equivalent 24x7 support environment
• Familiarity with monitoring tools, cloud diagnostics, or automation platforms
• Comfortable collaborating with DevOps / Infrastructure teams
• 7 years of relevant technical experience

Day-to-Day Responsibilities

• Shadowing and documenting live operational workflows, dependencies, and system interactions
• Mapping technical processes and identifying bottlenecks or inefficiencies
• Coordinating with cross-functional teams (Ops, DevOps, Infrastructure, Engineering) to streamline workflows
• Drafting clear process documentation and improvement recommendations
• Communicating findings to both technical and non-technical stakeholders

For immediate consideration please click APPLY to begin the screening process with Alex.