Careerscape is recruiting on behalf of our client, a growing organization seeking an entry-level IT Operations Specialist to join their remote technology team. This is a great opportunity for someone early in their IT career to gain hands-on experience supporting critical systems, resolving technical issues, and helping keep the business running smoothly day to day.
In this role you will spend your days monitoring systems, triaging support tickets, and working closely with more senior IT staff to troubleshoot hardware, software, and network issues. People who thrive here are naturally curious, enjoy solving puzzles, stay calm when something breaks, and are eager to build a long-term career in IT operations with room to grow into more specialized or senior roles.
Responsibilities
Monitor system performance and respond to alerts in a timely manner
Provide first and second level technical support to internal end users
Troubleshoot hardware, software, and connectivity issues remotely
Assist with user account provisioning and access management
Document incidents, resolutions, and standard operating procedures
Support routine system maintenance, patching, and backups
Escalate complex issues to senior IT staff or engineering teams
Help maintain IT asset inventory and equipment tracking
Participate in on-call rotation for after-hours support as needed
Assist with onboarding and offboarding of employee IT equipment
Requirements
Associate degree or coursework in IT, computer science, or related field, or equivalent experience
Basic understanding of Windows and/or macOS operating systems
Familiarity with networking fundamentals such as DNS, DHCP, and VPN
Strong written and verbal communication skills
Ability to prioritize and manage multiple support requests at once
Comfort working independently in a remote environment
A plus if you hold or are working toward a CompTIA A+ or Network+ certification
Willingness to learn new tools and technologies quickly
Reliable home internet connection and a dedicated remote workspace
Benefits
Medical, dental, and vision insurance
401k retirement plan with employer match
Paid time off and paid holidays
Remote-first culture with flexible scheduling
Home office equipment stipend
Professional development and certification reimbursement