IT Operations Specialist

IT Operations Specialist
Onsite in Scottsdale, AZ | 5 days in office


Shift: 11:00 PM - 7:30 AM; at least one weekend day included


Role Overview:
We re looking for a hands-on IT Operations Specialist to support our Technical Operations (TechOps) function within a real-time Fusion Center environment in Scottsdale, AZ. The ideal candidate combines strong analytical and documentation skills with practical experience in systems, networking, and operations workflows. This role is fully on-site in a secure facility and plays a key part in capturing and improving the technical backbone of live operations.


Core Focus Areas:

Shadowing and documenting live operational workflows, dependencies, and system interactions

Mapping technical processes and identifying bottlenecks or inefficiencies

Coordinating with cross-functional teams (Ops, DevOps, Infrastructure, Engineering) to streamline workflows

Drafting clear process documentation and improvement recommendations

Communicating findings to both technical and non-technical stakeholders


Key Requirements:

Strong technical documentation and analytical capability

Excellent communication and interpersonal skills

Prior hands-on experience in at least two of the following:

Windows workstation support

Real-time operations or command-center environments

TCP/IP networking or systems administration

Web application or infrastructure troubleshooting


Preferred Background:

Experience in NOC/SOC/Operations Center or equivalent 24x7 support environment

Familiarity with monitoring tools, cloud diagnostics, or automation platforms

Comfortable collaborating with DevOps / Infrastructure teams

7+ years of relevant technical experience


Environment & Requirements:

On-site role in Scottsdale, AZ (secure facility; background check required)

Fast-paced, mission-critical operations center supporting real-time systems