IT Operations Support Specialist

V2Soft

Livonia, MI

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JOB DETAILS

SKILLS

Administrative Skills, Android, Apple Macs, Artificial Intelligence (AI), Business Solutions, Capability Maturity Model Integration (CMMI), Cisco Network Systems, Cloud Computing, Communication Skills, Community Support, Continuous Improvement, Cross-Functional, Customer Support/Service, Dell Hardware, Documentation Standards, Establish Priorities, Fortune 500 Customers, HTML (HyperText Markup Language), Hardware Administration, ISO (International Organization for Standardization), Identify Issues, Information Technology & Information Systems, Leadership, Linux Operating System, Manufacturing, Manufacturing Automation, Manufacturing Execution Systems (MES), Manufacturing Operations, Manufacturing Systems, Microsoft Active Directory, Microsoft SharePoint, Microsoft Windows Operating System, Microsoft Windows System Administration, Multitasking, Network Support, Network System Hardware, Nonprofit, Operating Systems, Operational Strategy, Operational Support, Power BI, Process Analysis, Process Improvement, Production Systems, Resolve Customer Issues, Scripting (Scripting Languages), Software Administration, Software Engineering, Support Documentation, Systems Administration/Management, Systems Analysis, Team Player, Technical Leadership, Technical Recruiting, Technical Support, Testing, Windows PowerShell, iOS

LOCATION

Livonia, MI

POSTED

30+ days ago

V2Soft is a global leader in IT services and business solutions, delivering innovative and cost-effective technology solutions worldwide since 1998. We have headquarteerd in Bloomfiled Hills, MI and have 16 offices spread across six countries. We partner with Fortune 500 companies to address complex business challenges. Our services span AI, IT staffing, cloud computing, engineering, mobility, testing, and more. Certified with CMMI Level 3 and ISO standards, V2Soft is committed to quality and security. Beyond our work, we actively support local communities and non-profits, reflecting our core values. Join us to be part of a dynamic and impactful global company!
Please visit us at www.v2soft.com to know more .

Position Description:
Responsibilities & Requirements: Support a multi-shift manufacturing operation with flexibility for days, nights, and weekends as needed. Provide technical support for plant applications, infrastructure, operating systems, and end-user tools; troubleshoot incidents; analyze system and process issues; coordinate escalations; and work closely with business IT, plant owners, engineers, and global support teams to prioritize fixes and continuous improvement opportunities. Maintain, enhance, and integrate plant applications and hardware, support Cisco network equipment, Windows/Linux physical and virtual servers, and IIOT deployments using iOS and Android devices. Develop accurate support documentation, follow standard support processes, and assist with workload coordination across the site IT team.
Qualifications & Skills: Candidates should be eager to learn manufacturing operations, adapt quickly to new technologies, and work effectively in a fast-paced, high-pressure environment. Strong communication, multitasking, problem-solving, customer support, and cross-functional collaboration skills are essential, along with the ability to engage all levels of plant leadership, hourly teams, and global IT partners. Preferred or learnable technical skills include server administration (Windows/Linux), Cisco networking, Active Directory/ADFS, virtual servers, Mac/iOS/Android support, Office 365, SharePoint, PowerShell, Power BI, HTML, and basic scripting or automation concepts. Experience with Dell/Client hardware, plant automation, manufacturing execution systems, and Client manufacturing systems is a plus.
Skills Required:
Administration
Experience Required:
Specialist Exp: 5+ experience in relevant field
Experience Preferred:
The Livonia Transmission Plant IT Engineer plays a key role in supporting the technology, systems, and applications that help keep plant operations running efficiently across four transmission lines. This position is responsible for troubleshooting technical issues, supporting plant infrastructure and manufacturing systems, and partnering with cross-functional teams to drive process improvements and modernization initiatives, including IIOT. It is an excellent opportunity for a motivated candidate to expand both IT and manufacturing knowledge while contributing to operational reliability, efficiency, and continuous improvement in a fast-paced production environment.
Education Required:
High School Diploma / GED
Additional Information:
On Site Position
V2Soft is an Equal Opportunity Employer ( EOE). We welcome applicants from all backgrounds, including individuals with disabilities and veterans.
https://www.v2soft.com/careers - to view all of our open opportunities and to learn more about our benefits.

About the Company

V2Soft

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