ReviveRX is the premier licensed pharmacy specializing in health, wellness, and restorative medicine. We focus on treating the source, not just the symptoms, utilizing industry‑leading technology. Collaborating with innovative pharmacists, healthcare providers, and pharmaceutical manufacturers, we provide personalized care. Our mission is to optimize treatment, revolutionize healthcare, and empower individuals to live vibrant lives. We welcome you to join us in our commitment to holistic wellness and personalized medicine.Position SummaryThe IT Operations Technician II serves as a critical resource for end‑user technology support across the company. This hands‑on, on‑site role is responsible for the day‑to‑day support of Windows and macOS devices, Microsoft 365 applications, multi‑factor authentication tools, and enterprise IT systems. The ideal candidate brings strong technical aptitude, exceptional communication skills, and a service‑first mindset — with demonstrated experience supporting executive leadership and operating effectively in a fast‑paced, compliance‑driven healthcare environment.Key ResponsibilitiesEnd‑User Technical SupportServe as the primary point of contact for Tier I‑II technical support requests submitted via ticketing system, phone, email, and walk‑upDiagnose and resolve hardware, software, and connectivity issues on Windows 10/11 and macOS devicesSupport Microsoft 365 applications including Outlook, Teams, SharePoint, OneDrive, Word, Excel, and PowerPointTroubleshoot Microsoft Authenticator and multi‑factor authentication (MFA) issues, including device registration and access recoveryAdminister and support environments via Microsoft Admin Center, including user account management, licensing, and group policiesTroubleshoot macOS‑specific application and system issues, including OS updates, permissions, connectivity, and software compatibilityDevice Management & ImagingPerform laptop imaging, configuration, and deployment for new hires and device refresh cyclesMaintain device inventory records and ensure accurate asset tracking across both organizationsManage device enrollment in MDM/endpoint management platforms (e.g., Intune/Endpoint Manager)Coordinate equipment staging, setup, and decommissioning in alignment with IT lifecycle policiesExecutive & VIP SupportProvide dedicated, high‑priority technical support for C‑suite and senior leadership with discretion and professionalismProactively identify and resolve potential issues before they impact executive productivityAssist with AV/conferencing setup and troubleshooting for leadership meetings, presentations, and video callsHandle sensitive requests with confidentiality and a white‑glove service approachCustomer Service & CommunicationDeliver outstanding customer service to all staff, maintaining a calm, patient, and solutions‑oriented demeanorCommunicate technical issues and resolutions clearly to non‑technical users, both verbally and in writingDocument all support activities, troubleshooting steps, and resolutions accurately in the IT ticketing systemFollow up on open tickets to ensure timely resolution and end‑user satisfactionIT Operations & CollaborationCollaborate with the IT team on infrastructure projects, system upgrades, and security initiativesSupport onboarding and offboarding processes including account provisioning, hardware setup, and access managementAssist with HIPAA‑compliant data handling practices and adherence to IT security policiesEscalate complex or unresolved issues to Tier III or appropriate IT leadership with thorough documentationRequired QualificationsAssociate's degree in Information Technology, Computer Science, or related field; or equivalent work experience.2+ years of experience in a Tier I/II IT support or helpdesk roleProven hands‑on experience supporting both Windows 10/11 and macOS environmentsDemonstrated experience supporting Microsoft 365 suite and Microsoft Admin CenterExperience with laptop imaging and device deployment workflowsPrior experience providing support to executive or senior leadership personnelWindows 10/11 — installation, configuration, troubleshooting, updates, and Group PolicyPreferred QualificationsRelevant certifications: CompTIA A+, Microsoft 365 Certified: Modern Desktop Administrator, or Apple Certified Support Professional (ACSP)Work Environment & Physical RequirementsFast‑paced, compliance‑driven healthcare and specialty pharmacy environmentAdherence to HIPAA standards and IT security policiesExposure to sensitive business and patient‑related informationCollaborate with cross‑functional teams and interact with staff at all levels of the organization, including C‑suite leadershipAbility to lift and carry IT equipment, including desktop computers, monitors, and peripherals, up to 50 poundsProlonged periods of sitting, standing, and walking throughout the facility to provide on‑site supportAbility to bend, kneel, crouch, or crawl in confined spaces to access hardware, cabling, or equipment installationsFrequent use of hands and fingers for typing, equipment handling, and fine motor tasks related to hardware setup and repairAbility to work at a computer workstation for extended periods with visual acuity sufficient for screen‑based tasksOccasional climbing of ladders or step stools for AV or equipment mounting needsAbility to transport equipment between office locations or floors as needed$40 - $40 an hourWhy Join ReviveRX?The best work happens when purpose meets opportunity. At ReviveRX, you'll work with a passionate, driven team that's redefining what pharmacy can be — with the resources, leadership, and culture to back it up. We offer competitive compensation, strong benefits, and real room to grow, lead, and make your mark.Equal Employment Opportunity (EEO) and Affiant CommittmentReviveRX is committed to providing equal employment opportunities and render affirmative action to all employees and applicants for employment, including individuals who are members of underrepresented groups, without regard to race, color, religion, gender, sexual orientation, national origin, age, disability or any other status protected by applicable federal, state or local laws.Reasonable Accommodations StatementTo accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodation may be made to help enable qualified individuals with disabilities to perform the essential functions.#J-18808-Ljbffr