IT Operations Support Technician

IT Service Operations Technician (Contract) - Tier 2 Support

The IT Service Operations team provides world-class technical assistance and support for employees. As an IT Hardware Technician, you'll play a crucial role in imaging and deploying new end-user computer systems. This role is on-site in Waltham, MA.

Day-to-day:

● Efficiently deploy and configure hardware for our end users, meticulously maintaining the accuracy of our asset management system.

● Proactively apply system patches and efficiently troubleshoot and resolve hardware and software malfunctions to minimize disruption before deployment.

Qualifications:

● Bachelor’s degree in an IT-related field or equivalent experience.

● 3+ years of proven experience in a technical support or service desk role, demonstrating increasing responsibility.

● Solid understanding of and experience supporting Windows, macOS, and familiarity with Linux operating systems.

● Experience with Jira Service Management ticketing system

● Experience with scripting - Bash, Powershell or Python to automate processes

BlackTree Technical Group is a full-service staffing and recruitment firm. Our team consists of an experienced group of Senior Technical Recruiters and Account Managers with over 40 years of industry experience. Our firm prides itself on our technical knowledge, innovative sourcing strategies, and most importantly, a long-standing record of proven results for both clients and job-seekers.