IT Ops Manager

Formed in 1934, Telhio began as a credit union for Columbus Telephone Company (now AT&T) employees. Telhio now serves over 70,000 member-owners throughout central and southwest Ohio. As one of the largest credit unions in Ohio, Telhio is a strong financial institution that continues to serve its members through extraordinary service, innovative financial solutions and community involvement. After generations of service and growth, we never lose focus of our three core values - Caring, Commitment, and Integrity.

Position Summary

In this role, you will ensure our technology is consistently reliable and always ready to drive daily business success. You will monitor IT systems for any issues, troubleshoot problems as needed, and proactively resolve failures. Additionally, you will create and manage KPI dashboards, review infrastructure logs, and oversee the installation and deployment of technology at new retail branches. We are seeking an IT Operations Manager who embodies the principles of servant leadership. As a servant leader, you will prioritize the growth and well-being of your team, fostering a collaborative environment that drives results, continuous improvement and innovation.

Responsibilities:

• Team Coordination including managing IT Operations, and Networking.
• Ensure the smooth delivery of IT services by monitoring system performance. Must bring a continuous improvement mindset to IT Ops.
• Identify and eliminate security vulnerabilities with strategic solutions that increase data security.
• Conduct regular system audits and software performance reviews.
• Design, develop, and implement IT policies and procedures.
• Engage with vendors, outsource partners, and contractors to secure necessary products or services.
• Plan and manage the IT OPS budget, ensuring cost-effective technology is in place.
• Stay current with emerging technological trends and keep the company''s IT infrastructure ahead of the curve.
• Train staff in new technologies and troubleshooting procedures.
• Assist with escalated IT issues or complex technical challenges.
• Other duties as assigned.

Qualifications:

• A Bachelor's degree in Information Technology, Computer Science, or Computer Engineering is required.
• 5+ years experience as an IT Operations Manager or similar role is required.
• 10+ years' experience in the IT field is required.
• Strong knowledge of IT systems, infrastructure, and industry best practices.
• Must bring experience with Hyper V, MS Server management, Cisco Network Management, IT Compliancy, CMDB, Automation and Scripting, and PowerShell
• Experience with Azure, Intune, Defender, VEEAM a plus
• Experience with Copilot, Power Automate, Power Apps a plus
• Excellent leadership and team management skills.
• Ability to manage multiple projects and prioritize tasks effectively.
• Strong problem-solving skills and a solution-oriented mindset.
• Excellent communication and interpersonal skills.
• MS Administrator certified - Preferred.
• ITIL 4 certified - Preferred.
• Data Center Operations Specialist (DCOS), or Data Center Operations Manager (DCOM) - Preferred.
• Cisco Certified Network Associate (CCNA) - Preferred.

What you will earn:

• Competitive pay
• Opportunity to earn incentive and bonus
• Benefits: medical, dental, vision, life and disability insurance
• 6% matching and immediately vested 401(k) plan
• Paid holidays, vacation and personal time
• Opportunity for personal career growth, continued education and mentorship programs
• Volunteer opportunities impacting the local community

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, you will need to have good manual dexterity as well as speaking and hearing ability. This position requires sitting; some reaching; standing; some stooping or kneeling. The employee must occasionally lift and move up to 50 pounds. It is expected that the employee will read, compile, compute and record numerical and statistical data. Must drive occasionally.

This is a Non-Collective Bargaining Unit

Telhio is an Equal Opportunity Employer