IT OPS & SUPPORT TECHNICIAN

State of Idaho Career Opportunity

Applications will be accepted through 11:59 PM MST on the posting end date.

IT Operations & Support Technician

The State of Idaho Controller's Office is an equal opportunity employer. This position is exempt from state classified service, and the rules of the Division of Human Resources and the Idaho Personnel Commission. This is an at-will position.

KEY RESPONSIBILITIES

The Idaho State Controller's Office is looking for an IT Operations and Support Technician to join our team. The ideal candidate will be supporting the user-level technical components of a small to medium office environment and primarily providing technical support to all users as a member of a support team. The ideal candidate should have excellent problem solving and communication skills, flexibility and adaptability, and the ability to work under pressure. This role is dependent on real-time teamwork, in person mentoring and in-person collaboration to problem solve and provide customer service in real time.

This is a career level position. Incumbents focus on the processes and administration of business workstations and user-level hardware and services. They can identify and resolve complex operational problems and provide first-tier technical support to internal staff.

Essential Job Functions:

• Provides a wide range of technical assistance to system users; installs software, hardware, and cabling, including non-standard configurations; manages day-to-day aspects of network connectivity and user productivity.
• Upgrades workstation hardware and software to latest stable versions.
• Maintains the IT Asset Inventory system and physical storage .
• Supports and trains users on enterprise VOIP Phone system, conference room AV and video conferencing technology.
• Supports and trains users on enterprise printing.
• Supports technology and connectivity of statewide training classes.
• Supports the existing SCO workstation infrastructure concurrently with the implementation and support of the future SCO infrastructure.
• In-person (and in office) collaboration with team members to problem solve and provide customer service in real time is essential to this position.

Additional Functions:

• Contributes to the positive performance of the Division of Computer Services and the State Controller's office.
• Demonstrates timely and consistent attendance.
• This is an in-office position.
• Any additional duties as assigned by State Controller or his/her designee.

Minimum Qualifications:

• Experience operating and supporting Windows 11 in a hybrid work environment, including some Microsoft Intune experience.
• Experience installing, configuring and supporting the following applications on Windows workstations and mobile devices.

o Microsoft Office365/Entra

o Microsoft Outlook email o Cisco Secure Endpoint VPN Client

o DUO Multi Factor Authentication o Enterprise IM

• A good understanding of enterprise OS deployment technologies.
• A good understanding of printer technology.
• A good understanding of video and audio streaming, formats, and technology.
• Excellent communication and documentation skills.
• Ability and Social skills needed to work in a team setting to assist and train end users.
• VOIP Phone system experience.
• Good knowledge of computer trends, software, capabilities, and terminology; computer hardware and software installation and troubleshooting.
• Experience working with network systems, evaluating and resolving computer, system, and user problems including compatibility conflicts, application operations, hardware malfunctions, and telecommunications problems; installing and maintaining computer hardware, software, and peripherals in the network and/or multi-platform environment; providing one-to-one IT training.
• Knowledgeable of relevant operating systems, network protocols, and standard applications, as well as end-user support service, servers, networks, and workstations. Incumbents have an in-depth understanding of hardware, peripherals, devices, and software applications to independently install, maintain, and troubleshoot hardware/software and resolve the majority of user and system problems.

Position is primarily 1st shift (8:00 AM to 5:00 PM, Monday thru Friday). However, some weekend and after-hours support may be required.

Benefits:

The State of Idaho offers a robust total compensation package, including medical, vision, and dental insurance; PERSI retirement benefits; paid sick, vacation, and parental leave; and 11 paid holidays per year. For additional information related to benefits and/or State programs, please visit https://dhr.idaho.gov/StateEmployees/Benefits.html.*

EEO/ADA/Veteran:

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email ada.coordinator@dhr.idaho.gov.

Preference may be given to veterans who qualify under state and federal laws and regulations.