IT & OT SOC Manager

I. Job Summary

The Security Operations Center (SOC) Manager is a player/coach role and responsible for leading and overseeing enterprise-wide security operations across both Information Technology (IT) and Operational Technology (OT) environments supporting all detection and response activities.

This role ensures continuous monitoring, investigation, and response to cyber threats through a combination of internal SOC resources, AI‑driven tooling, and third‑party Managed Detection and Response (MDR) partners. The SOC Manager is accountable for supplier performance, detection quality, detection engineering, response effectiveness, and overall alignment with organizational requirements.

The IT & OT SOC Manager provides strategic and operational leadership for SOC analysts and guidance to security engineers, drives SOC maturity through automation and AI augmentation, and ensures consistent, high‑quality outcomes across internal teams and external service providers. This role works closely with IT, OT, Engineering, Infrastructure, Legal, Compliance, and executive leadership to strengthen the organization's overall security posture.

II. Essential Duties and Responsibilities

• Lead day‑to‑day operations as a player/coach of the Security Operations Center (SOC) providing 24x7 monitoring, detection, and response across IT and OT environments
• Manage SOC personnel, including staffing, training, performance management, and on‑call or shift coverage
• Oversee incident detection, investigation, response, and escalation processes for both IT and industrial control system (ICS) environments
• Drive adoption, governance, and continuous improvement of AI‑enabled SOC capabilities, including machine‑learning‑based detections, analytics, and response automation
• Ensure traditional and AI‑driven detections and automation are properly tuned, measurable, explainable, and aligned with SOC procedures and risk tolerance
• Manage relationships with Managed Detection and Response (MDR) providers, including onboarding, operational integration, SLAs, performance reviews, and escalation handling
• Ensure effective monitoring and protection of OT/ICS, SCADA, and critical infrastructure environments in partnership with engineering and operations teams
• Own SOC operational metrics and reporting, including detection and response, alert quality, detection coverage, and automation effectiveness
• Maintain SOC policies, procedures, playbooks, and documentation aligned with industry frameworks (e.g., NIST, MITRE ATT&CK, MITRE ATT&CK for ICS)
• Collaborate with IT, OT, Infrastructure, Compliance, and executive leadership to continuously strengthen the organization's security posture
• Demonstrated experience operationalizing AI and ML‑driven security capabilities
• Experience in industrial, logistics, utilities, or critical infrastructure organizations
• Strong communication skills with the ability to brief executives during high‑impact incidents

III. Qualifications

A. Required Qualifications

• Bachelor''s Degree (accredited) in Computer Science, MIS, Business Administration, or in lieu of degree
• High School Diploma or GED (accredited) and 4 years of relevant work experience.
• 5 years of relevant work experience (in addition to education requirement).

B. Preferred Qualifications

• Experience managing or operating alongside Managed Detection and Response (MDR) or MSSP providers
• Hands‑on experience with SIEM, SOAR, EDR, and security automation platforms
• Working knowledge of OT/ICS security, including industrial networks and operational constraints
• Proven track record managing security operations teams in large hybrid corporate environments
• Certifications: CISSP, GCIH, GCED, GCIA, or GICSP, CySA+, or equivalent
• Experience leading SOC transformation initiatives involving automation, AI augmentation, and vendor consolidation

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

V. Benefits

At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click Apply.

ABOUT WM

WM (WM.com) is North America''s leading provider of comprehensive environmental solutions. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial, medical and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them pursue their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post‑consumer materials and is a leader in beneficial use of landfill gas, with a growing network of renewable natural gas plants and the most landfill gas‑to‑electricity plants in North America. WM's fleet includes more than 12,000 natural gas trucks - the largest heavy‑duty natural gas truck fleet in the industry in North America. Healthcare Solutions provides collection and disposal services of regulated medical waste, as well as secure information destruction services, in the U.S., Canada and Western Europe. To learn more about WM and the company's sustainability progress and solutions, visit Sustainability.WM.com.

Equal Employment Opportunity

For United States: WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

For Canada: WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation.

Real ID

In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID or TSA‑approved alternative.