IT Process Analyst - ITSM

Vintun LLC is an SBA certified participant, established under the Native Hawaiian Organization- Owned (NHO) program. As a professional services firm that provides consulting and advisory services to clients, Vintun works to improve operational efficiency and to accomplish organizational objectives as well as serves as a leading provider for information services and business management services to the Federal Government. We seek to create impactful solutions that yield lasting results. Vintun is headquartered in Stafford, VA with client support offices in northern Virginia and Hawaii. Vintun offers a highly competitive benefits package that reflects our objective of employing top industry performers.



Vintun LLC is seeking an ITSM professional to help our client achieve effectiveness and efficiency in the delivery and support of IT services. The candidate will support the implementation and maturation of ITIL processes through documentation of processes, procedures, and work instructions. You will support process owners, process managers, service owners, and service managers with meeting support, documentation, collaboration, and continuous improvement initiatives. Support includes metrics analysis, workflow analysis, and suggested improvements based on findings, and alignment with ITIL and industry best practices.



Job Tasks

• Provide support and contribute subject matter expertise to the preparation and evaluation of technical documents, papers, studies, analysis, and briefings in support of IT service management
• Actively contribute process improvement and oversight ideas to one or more working groups of ITSM practitioners in support of Government goals and requirements
• Document processes, procedures, service levels agreements, critical success factors, performance work instructions, and process workflows in a collaborative team environment
• Ensure timely, active communication between Government stakeholders and internal stakeholders
• Utilize Microsoft Office products including Teams, Word, PowerPoint, Excel, and Visio to create and deliver documentation, workflows and presentations
• Maintain documentation control using SharePoint
• Participate in weekly and/or daily meetings
• Must be local to the Quantico, VA area with ability to attend meetings as required at customer or Vintun site up to three days per week with day-before notice
  
  
  Requirements/Qualifications
• BS or BA degree in a Business Management, IT, or other relevant discipline from an accredited college/university
• Minimum of 3 years of experience supporting service management
• Must possess or be able to immediately obtain ITIL4 Foundations Certification
• Must possess active or interim DoD Secret clearance
• Excellent writing and communication skills
• Above average skills with MS Office programs including Teams, Word, PowerPoint, Excel, and Visio
• Well organized, self-motivated individual able to manage work to meet deadlines
• BS or BA degree in a Business Management, IT, or other relevant discipline from an accredited college/university
• Ability to work independently with minimal oversight, as well as demonstrate exceptional written and oral communications skills
  
  
  Preferred Skills
• IT or ITSM experience
• Experience using BMC Remedy tool
• United States Marine Corps experience is a plus
  
  
  Physical Requirements
  Work may involve sitting or standing for extended periods of time. Position may require typing and reading from a computer screen. Must have sufficient mobility, including but not limited to bending, reaching, and kneeling to complete daily duties in a timely and efficient manner. There is a possibility that due to parking availability and location of work, walking moderate to long distance may be required. Possible lifting up to 25lbs. Due to this being a contract position working for the US government all candidates must be a U.S. citizen and pass a criminal and financial background check as well as a drug test.
  
  
  
  Please note: Vintun LLC reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Positions functions and qualifications may vary depending on business needs.
  
  
  Vintun LLC is an equal opportunity employer and does not discriminate against applicants based on race, color, creed, religion, medical condition, legally protected genetic information, national origin, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status or legally protected c