IT Process & Data Assistant

Position Summary:

TCL North America is seeking a detail-oriented and analytical Process & Operations Analyst to support our Process & IT Operations team. This role plays a critical part in ensuring operational visibility, process integrity, and data accuracy across core business functions.

As a connector between business operations and IT systems, this individual will monitor day-to-day operational performance, identify process gaps and compliance risks, and support cross-functional issue resolution. The ideal candidate brings strong analytical rigor, structured thinking, and a hands-on approach to tracking issues through resolution while maintaining clear documentation and reporting standards.

This role is essential in helping TCL proactively detect issues, improve operational efficiency, and enable data-driven decision-making across North America.

Duties may include but are not limited to:

Operational Monitoring & Reporting

• Monitor and analyze daily operational and system data across Procure-to-Pay, Order-to-Cash, Logistics, Inventory Management, and Master Data processes
• Own weekly KPI reporting and dashboard maintenance, providing clear insights on operational health metrics (e.g., OTIF, ASN accuracy/timeliness, logistics cost ratios, inventory accuracy)
• Identify anomalies, risks, and trends, and escalate issues proactively

Issue Management & Cross-Functional Coordination

• Track, log, and manage cross-functional issues across Supply Chain, Finance, Product, IT, 3PL partners, and regional teams
• Drive root cause analysis and coordinate corrective and preventative actions
• Ensure issues are resolved within agreed SLAs with clear follow-through

Process Improvement & Governance

• Conduct routine and ad-hoc business checkpoint validations to identify breakdowns in critical transactions
• Support process improvement initiatives through project coordination, status tracking, and risk visibility
• Contribute to continuous improvement efforts by identifying recurring issues and recommending scalable solutions

Documentation & Knowledge Management

• Develop and maintain process documentation including SOPs, process maps, flowcharts, and training materials
• Maintain a structured and accessible document repository to ensure consistency across teams

Systems & Data Integrity

• Work across OMS, TMS, ERP, EDI, WMS, and operational tools to ensure data accuracy and reporting consistency
• Support data validation efforts and improve data reliability for business decision-making

Qualification/Requirements:

• Bachelor's degree in Business Analytics, Supply Chain, Industrial Engineering, Data Analysis, or related field
• Strong Excel skills (pivot tables, advanced formulas required; Power Query a plus)
• Comfortable working with imperfect datasets to identify trends and anomalies
• Strong communication skills with ability to provide structured updates and coordinate across teams
• Detail-oriented with strong organizational and follow-through capabilities
• Ability to manage multiple priorities in a fast-paced, cross-functional environment
• Basic understanding of SQL or database concepts; willingness to learn and grow technical skills

Benefits:

• Vacation: Starting at 5 days per year
• Health & Wellness Days: 10 days per year (prorated based on start date)
• Paid Holidays: 12 days per year
• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) Retirement Plan
• Pension Plan

Job Type: Non-exempt full-time
Salary Range: $60,000 - 75,000 per year